9236 Perry Hwy, Pittsburgh, PA | Directions 1523740.575322 -80.036926
Mon. - Thu. 9am - 4:30pm;Fri. 9am - 1pm;Sat. 10am - 4:30pm;Sun. CLOSED
Pittell Granite did an,outstanding job from start to finish in installing granite countertops. They showed a high level of care and concern. It is truly a family business, and they could not have been more accommodating.
I highly recommend their services. They exceeded our expectations in every phase of the project.
Since then we have sent others their way, and they express the same sentiments.
Horrible customer service – I recently purchased granite countertops from Pitell Granite in Pgh. I will tell you that the customer service I received from the owner was horrible. It all started out well and why not as we paid half down. Things started to go down hill after the check cleared. We asked to see what the cutouts of our counter would like on the granite before he actually cut it. We showed up to see the outlines and there were not only no markings outlined but the granite wasn't even pulled from the parking lot. He said we are just going to have to trust him on it.
The first counter was installed and the seams did not seem to be perfect. They had little chip marks in the seam. Not only that but the bill that was left for the second half of the payment was for the the wrong amount. They actullay tried to overcharge us by $500. Upon pointing it out and the imperfect seams, he got mad and the next day touching up the seams they demanded payment before job was finished and actually threatened to rip the first set of counters out. Can't believe that an owner of a business talked the way he did to a customer. Overall, a very bad experience. I would never recommend Pitell Granite and in fact have been telling anyone I know to use someone else.
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