760 Market St Ste 800, San Francisco, CA | Directions 9410237.786203 -122.405474
Mon., Sat. - Sun. CLOSED;Tue. - Fri. 9:30am - 5pm
Neighborhoods: Central East, SoMa (South of Market), SoMa
Excellent custom work, customer service can be spotty... – I went to many different jewelers to find a new setting for my ring, but was unable to find a place that provided high quality settings that were not outrageously overpriced. All other jewelers carried subpar settings, and the only quality ones were usually name brands - with the markup associated with name brands.
At Zwillinger, I got a quote for a custom setting and the job was completed earlier than expected. The quality of the setting is wonderful; it's handmade, and I'm incredibly happy with it, except for one thing that can only be noticed by my eagle eye.
Even so, Suki, the saleswoman that I worked with, was incredibly patient with me and let me try on anything I liked. She is now in the process of helping me change some things with my ring to ensure that I am 100% happy with my ring.
Update: I dropped my rating from 8.5 to 5, mainly because I was unhappy with how they handled the servicing of my ring. When I originally picked up my ring, I was unhappy with one of the sidestones that Suki had chosen, as it had noticeable inclusions and appeared yellow. I had her call in another matching pair, and I had to go downtown EACH time to approve them. First set didn't match. Second set matched, but I was charged an additional amount of money to correct a mistake that was made by them in the first place. Her excuse? That I had a small budget (it was NOT small, I got cheaper quotes by other places, but I chose them based on their location). Well, my response was to ask them if they compromised quality just so they can bring a piece of work under budget. No answer. Suki also developed an irritated attitude, and became extremely snappy.
Update 2: The owner's son called me to remedy my earlier complaint and offered me a refund and apology for the way the situation was dealt with. All in all, I have to say they do care about their customers and reputation, and the final result is that I would definitely still consider them for any future jewelry projects.
Editorial Review by Citysearch Editors – Loose diamonds and fine jewelry since 1919. Services include custom designs, jewelry repair and appraisals; offers designer watches and more.
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