3799 Old William Penn Hwy, Murrysville, PA | Directions 1566840.428507 -79.701352
M-Th 8am-4:30pm, F Closed, Sa 8am-12pm, Su Closed
Horrible customer service... – Car was damaged by hail back in March. In May I took the car to Classic because I had only heard good things about them from locals. After a week they had some primer sprayed on the car...no hood, mirrors, or tail lights on the car. I went past one night while it was raining to find my car STILL sitting outside, still with no hood/mirrors/tail lights! I went home, grabbed some painters tape, went back to the shop, taped up all of the holes they left wide open for water to come in, then left a paper note on their door asking my car NOT sit outside in the rain... Certainly not an unreasonable request? While I was there I noticed overspray on all of the door seals, and upper front/rear windsheild seals. Next day I went back to the shop to talk to John, the owner and he was out, so the shop manager spoke to me instead. I again asked that my car NOT be left outside in the rain and his reply was "well the holes were taped off"........really, seriously? I then told him that I was the one who taped them off because their people didn't do it....Now I'm angry. I showed him all of the overspray and he assured me that it would be taken care of.
Another week goes by and they tell me it's ready to go in for paint, so I went down to take a look at what they got done. Car was taped off, and the kid that did the tape did a decent job...obviously wasn't the same person who did the actual body work... Car went into the booth to get sprayed, but I noticed they hadn't sprayed any more primer on the car...
Next day I came back again to see what it looked like. All they sprayed was the lower silver section of the car so I went home... A few days later they called me and told me they're about to spray the clear, so I came back and after being freshly sprayed, everything appeared great....as fresh clear always does...
A couple weeks later I see the paint/clear start to settle into the body work and it gets VERY rippled. I take the car back to them and THE OWNER, John, tells me it was perfect when it left, so it must have been me. Excuse me? I tried a few more times over the last 4 months to get them to fix it. At this point it's a wash, they're refusing to fix their poor worksmanship and i'm out $3600. Seeking legal action. Needless to say, I DO NOT recommend this body shop to ANYBODY if you value your money at all.
- Matthew Cresto
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