101 Utah St Ste 201, San Francisco, CA | Directions 9410337.767883 -122.406312
Neighborhoods: Central East, Potrero
best place to buy, bar-none – great customer service, not sure what the other reviewers are talking about? maybe one bad salesperson...because i have been going for years and have worked with many people and all of them treat me like family!
never met steve, but i met his son and he was so sweet and helpful the other day. havent found better prices, customer service or selection anywhere else!
Phenomenally BAD Service – I agree with the last review. My fiance and I went in to look at rings and were quoted one price. We left to think about it. He was called every week by the sales lady and the price kept going up to almost 2 times the original quote. Since the ring is very hard to find he was forced to go there. He had the correct style number and a printed picture of the ring. He paid in full and they ordered it. A few weeks later we go to pick it up and its not even close to the same setting he ordered. The sales lady showed us the printed picture that was attached to the order.. yep thats the right one. I pointed out that she had ordered a different style number and she dissagreed telling me she couldn't see the different. Pardon me? One was a round cut setting and one was princess cut for starters. She protested then reluctantly agreed to re-order. I just called to check on it and was given major attitude because I didnt know the exact date the re-order was sent in. Thats why I called in the first place. What a majorly unprofessional attitude. She put me on hold forever then told me it had been taken care of but had no idea when it will be in. GREAT!! Its only my engagement ring!!! Not cool. Buyers Beware!
Poor customer service fter the sale – Good prices and customer service before the sale, but watch out after the sale and there is a problem. They damaged my ring when resizing it and this turned into a day of hell at their store, They tried to pass off the damaged ring, I guess they thought I was blind. I was there for 7 hours before I got my money back. The owner Steve Padis would not even come out and talk to me. Good customers service begins when there is a problem, you won't get it at here.
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