1525 Howard St, San Francisco, CA | Directions 9410337.772506 -122.416240
Neighborhoods: SoMa, SoMa (South of Market), Central East
User review by jmmmnj – Maybe they are trying to change their image, but I went to Royal Motors to have my used Jetta serviced after 4 failed attempts at other dealers. I just bought the car 4 months ago and feared it was a lemon because no one else put the time in to diagnose the lighting problems. The service I received 4/17/06 was great. They were friendly, competent and acknowledged that my car is still under warranty. Note, however, I had been there 3 months previously and service was not as good then. Maybe they got a new manager? But whatever the change it is an improvement and I am delighted.
WILL NEVER RETURN – I came in to Royal Motor and left 2 days and $500 later with only a new tire and an oil change to show. After leaving, my check engine light came right on and my car wouldn't run properly - they never apologized for the inconvenience and instead charged me $160 to check why the light was on. The service was absolutely horrible, they charged prices that are through the roof and I ended up pulling my car and getting the work done somewhere else (who charged me nothing compared to the additional $100 Royal had proposed). The location is convenient but I will sacrifice the drive and take my car out to McKevitt in San Leandro from now on.
NEVER WILL I GO THERE AGAIN! – very very disappointed by them! I have given them 3 chances and each time they have failed!
Great Experience – Not sure what happend to the other reviewers, but my service was excellent. I got the appointment I wanted. After I dropped my car off they paid for my taxi to work and my taxi back to the shop. The work was done quickly and everyone was very pleasant. My car was under warranty so everything was free.
Poor Service! – I took my car in twice and it will be the last time. The service is rude, rushed and way too expensive for such poor service. They did not FIX what needed to be done so I had to take the car back..a very simple repair (light replacement) became too much of a headache. They also were rude and unapologetic for their Mistake!!
Go somewhere else if possible!
INCREDIBLE CUSTOMER SERVICE IN SALES AND SERVICE – I HAVE BOUGHT 2 CARS FROM ROYAL MOTOR SALES AND SERVICED MY CARS WITH THEM FOR YEARS. I WOULD RECOMMEND ROYAL MOTOR SALES IN SAN FRANCISCO TO EVERYONE!!! THEY ARE PERSONABLE, PROFESSIONAL, EFFICIENT AND ALWAYS GO OUT OF THERE WAY TO HELP IN BOTH THE SERVICE AREA AND SALES!!!
ANYWHERE BUT HERE!! – This dealership is a slimy as they get!! Quality customer service is ABSENT! Everyone from their sales team to their service department is rude, abrasive, obnoxious, dishonest uniformed, and (worst of all) uneducated. I have had numerous AWFUL experiences at Royal including, but not limited too: bad repairs (after a routine check, my car was returned with brake problems that weren't there before), inability to diagnose problems, my car was once there for a month and different service people told me different stories, it's a fight to get them to cover ANYTHING under warranty, blamed me for their screw ups. The people at Royal are ignorant, inconsiderate and uneducated--DO NOT BUY, LEASE, OR SERVICE YOUR CAR AT ROYAL MOTORS!!!
The worst customer service ever! – I have taken my car in twice with the same problem and I am made to feel like the one in the wrong when the issue arose again. The "customer service" reps are the most condecending and pass the buck bunch of guys I have ever had the displeasure of coming accross. The manager basically told me that the beauty of it all was that he and I had a choice....and theat I could basically take my business elsewhere when I asked him to stand behind the work that they had performed. Unbelievable!!
Worst Dealer Repair in Nor Cal – This dealership's repair service center is AWFUL. I have been treated poorly, overcharged and had poor quality repairs, they never return phone calls, you name it, they have screwed it up. I will NEVER go here again and I recommend everyone stays away from these people.
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