1585 Folsom St, San Francisco, CA | Directions 9410337.771080 -122.414500
Neighborhoods: SoMa (South of Market), Central East, SoMa
Very, very unhappy with them – They are really great at taking your money, but have awful customer service. They do not return calls or follow-up with anything. We bought tons of product from them and got no services. It held up our inspection. Do not use them.
Worst Customer Service Ever ! – Dealing with them over the phone, well there customer service sucks but its only with one person so far.
They know what they are doing when it comes to making money but when it comes to making sure the customer gets their order they are NOT very helpful especially if it's not bringing in more money for them.
Very Rude gentlemen thats need to GET Better Customer Service Skills !!!!
Remember *** Customers are always RIGHT!
Great selection – I just bought two lamps for my night stands and wow, what a selection. At first I was a little bit overwhelmed, but the sales people were great and helped me find the perfect lighting for my newly furnished bedroom. I'm sending my friends and family to shop there!
These people have to work on their customer service skills. They act as if they're the last store in the Bay Area selling this stuff, well they're sadly mistaken! I walked completely around the showroom three times until someone finally decided to ask if I needed any help. I looked through their catalogs (over 45 minutes) and was assured there wouldn't be any problems with the set of fixtures I chose until I got a call the next day saying "oops, those are discountinued." Well, thanks a lot for wasting my time.
Poor customer service! – Be 100% sure of what you buy here, if they will take a return it comes with a re-stocking fee. There are no returns on custom orders, that's if you even know if your item is a custom order, which we were not told and was not printed on our receipt!!!
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