116 New Montgomery Street, Suite. 235, San Francisco, CA | Directions 9410537.787185 -122.400296
Neighborhoods: Central East, South Beach
Very Helpful, Friendly & Professional – As a new mother, who works full-time, cleaning is definitely something that I'm willing to pay to have someone else take care of. I wanted to find a service I can trust in my home as well as one which uses Green products.
I tried one company which advertised Greeen products, but told me after they got there that they can't guarantee anything will be clean, unless they use bleach. (Which is ridiculous!) I called a couple other places, but found out that they were only agencies and that they don't do any checks on the cleaners they send out because they are not actually employees of the company. (Which is also ridiculous!)
Then a friend recommended Marvel Maids and I called to get a quote over the phone - Their prices are resonable for what your getting and they were so professional that I booked the appointment.
I think that many people have one bad experience and get on the computer to write a horrible review, but don't do anything if they were happy with the service.
I think that it is just as important to let everyone know when you have a Great experience with a company.
Marvel Maids does a great job cleaning my home! The cleaners are very professional, they use Only Green cleaning products, and i like the fact that they also take care of their staff with great pay and even benefits.
I would recommend them to anyone looking for a Trustworthy Cleaning Company.
Marvel Maids Rock – We have used Marvel Maids for over a year and are very pleased with their work. Our house is always spotless and fresh when we get home after they've been here. We also appreciate the fact that they use earth-friendly cleaning products.
Overpriced and poor quality – I was very disappointed. I don't mind paying the higher rate, but I expected quality work. They quoted $180.00 for 1 hour of work to clean my 1br/1ba apartment -- and it is small! We've lived here for three years and it needed a good cleaning, especially after our baby was born last year.
They took almost 2 hours! They didn't tell me about their 24-hour re-clean policy, which is in some paperwork they have you sign when they arrive. Apparently, you can call and have them return within the same day to do the work they were supposed to do in the first place! Otherwise no refund of any kind.
Even though they didn't dust or vacuum any of the rugs, they still wanted to charge me for the extra time.
Definitely not a happy customer and would not recommend Marvel Maids.
Satisfaction NOT guaranteed – I never write reviews, but thought I'd take the time to review this company because i was extremely disappointed.
I called around several cleaning companies to find someone to do a move-out, deep-clean. I went with Marvel Maids because they were professional and courteous on the phone. I also liked that they said if i wasn't satisfied, I could give them a call and they would come back and take care of the problem. After the cleaning team left my apt., i inspected the job and found that the oven didn't meet up to my standard of "clean." There was still very dirty. No problem, i thought; I'll just call them and have them come take care of it. Wrong. I just called them and she told me it was my fault because i didn't pre-clean the oven. I mentioned that I wasn't satisfied with the job and that the contract said "satisfaction guaranteed." She told me that with the oven wasn't part of that because it was a self-cleaning oven and the cycle takes too long for the cleaners to clean. She did offer to send someone out for $60/per hour. Other than that, i thought the service was ok. They missed cobwebs in the corners of the rooms and they didn't dust the picture rail that goes throughout the apt.
Also be aware that they charge by the hour. The cleaners were in my apt. for 2 hours and 10 mins and i was charged for 2 hours and 30 mins. So instead of rounding it down to 2 hours, i was charged more. If the fee would have been about $75 to $100 cheaper, i would have been pleased, but for $300, i expect the oven to be cleaned and the cobwebs and dust removed and if i was unsatisfied, to honor their guarantee and come back to take care of the issue.
Love the environment! – I love the environment and so do they! The air is so fresh after Marvel Maids cleans my place. They come every week and my friends always comment on how clean my place is.
Good Cleaners - Bad Communication – I hired Marvel Maids to clean my condo on a bi-weekly basis. The company set me up for a Monday morning 8AM schedule. I was asked for my credit card number and informed that unless I called to cancel two business days before the cleaning, I'd be charged no matter what. They quoted me $155 per cleaning and that works out to about $100 per hour. Pretty spendy for maid service. If they do a good job and show up on time, I guess it's not outrageous, but at that price, I expect a top-quality product.
The maids came a little late, but they did a good job, used good materials, wore uniforms, were friendly and worked fast. I was told that I'd receive a confirmation call the Friday before my next cleaning appointment to confirm it. That call never happened. I called the company on Saturday and left a message saying I was expecting the cleaners at 8am the following Monday.
I scheduled my entire day around the next appointment only to find out that Marvel Maids had not scheduled me until between 10:00 and 11:00 am. When they didn't show up at 8am as promised, I called them. They said they'd been trying to reach me. They'd written down the wrong phone number.
They agreed to reschedule for the next day at 8am. So it cost me time both days because they made a mistake. Note...while they don't mind charging you if YOU make a mistake, it's probably no surprise that they don't offer you any compensation when THEY make a mistake.
If you hire them, be triple certain that you go over the details with them. Otherwise you could end up like me, wasting a bunch of time. By the way, the whole reason I hire a maid is to SAVE time.
Make the city sparkle! – Having been a realtor for several years I have come to appreciate the value of a business or individual that can actually back up their promises. Marvel Maids have come through with flying colors!!! Their staff is efficient and a pleasure to work with. I have been completely comfortable in recommending them to friends and clients. They have also passed on the good word about this company. One day the whole city will sparkle do to word of mouth! Remember to give credit where credit is do!
Marvel Maids was the best and very professional! – I have never seen such a well run company in the cleaning industry! The staff showed up when promised and delivered way beyond my expectations! They are a little more expensive than some, but from what they said, they pay their employees well and it shows! They are in my house every week now.
Great Cleaning Job and Very nice – I called Marvel Maids because a friend recommened them to me. I was a little hesitant because I have not been happy with other companies here in the past. I have to say that when they left, my home was sparkling clean! The cleaners spoke english and were very polite and acommodating. I asked them to do a couple of extra things that I originally didn't want done, and they were happy to do it. I just couldn't believe how pleasant the whole experience was. I have since signed up to have them come every two weeks and they have done a great job every time. It's so nice to have a reliable cleaning service finally.
I would Definitely recommend them to anyone!!
Unreliable, expensive and a bit rude – We scheduled with this service, after much rearranging of our workdays. I left my credit card on file, as requested, since there is a 48 hour cancellation policy. I was clear that a cancellation on my part would mean the $200 fee would end up on my credit card. An hour and a half before they were supposed to clean, we got cancelled because, the receptionist Kaylee told us, "we sent the cleaners home otherwise they would be sitting around for an hour with nothing to do". So much for the very one-sided cancellation policy. Apparently an afternoon of our time taken off from work doesn't figure into their cancellation policy. I hope I never hear of this place again.
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