2 New Montgomery Street, San Francisco, CA | Directions 9410537.788599 -122.402019
Neighborhoods: Central East, South Beach
Poor Service – I recently stayed at the Palace Hotel for a convention.
When I tried to check in, I experienced extremely long lines at the front desk. There were some of staff members around, but no one seemed to be helping.
My room was pretty shoddy for a "luxury" hotel and in serious need of an update. The bed was especially uncomfortable.
I have stayed at Motel 6s with better service and nicer rooms.
Gorgeous & Comfortable – My husband and I try to stay in a new hotel each time we stay in SF (which is about once every other month since we left the city). This is the only hotel in this price range that we have been lured back to more than once. The building is absolutely beautiful, and decorated to make you feel as though you are there to be catered to. The rooms were cool, classic, and comfortable. The bed was a particular highlight, as both my husband and I agreed that it was one of the most comfortable we had slept in. Room service was excellent--great vegetarian omelet. Cool pub across the street--House of Shields.
Bad Experience – 1. They note down credit card information on note full information (credit card number and expiry date), they did it at least two occasions with me.
2. Front-desk associate watching intolerable contents on laptop, and avoiding basic services by not giving EVEN room key while check-in, customer has to ASK for the key, they are so busy in watching laptop.
3. Gym was not working for 7+ weeks, repeatedly mentioned about it and no response.
4. Dan Karki never ever respond to any of my voice mails on customer issues, at least Dan Karki not called back on 4 voice mails
5. Bugs were found on pillows and bed sheet, reported the bugs with pillow to front-desk "Dimitry".
6. Reward points were stopped without communicating to customer; Customer should be first communicated before taking away something from Customer.
7. When I file complain to corporate office , Dan Karki was so mad and rude that he threaten customer and said he can evict the customer any time from the property and will make sure to not allow again to reserve the room in future.
8. Mostly travel groups are there in hotel and they don’t care about any new business and behave horribly with customers, since manager Dan Karki have created this culture I have no doubt all other associate following this same attitude and work culture.
9. Worst hotel to stay in bay area and ruin your vacation or trip.
Breathtakingly Beautiful! – Absolutely gorgeous! From the moment you walk in, it's hard to miss the breathtaking decor. Giant chandeliers, intricately designed furniture, tapestries galore. Even the bathrooms are beautiful. I can only imagine what the rooms look like. (and I can only imagine what the price must be like!) I stopped by here on a Wednesday evening with a big group of girls for a cocktail. I went with a boring 'ol Fat Tire beer, but the others got fancy and ordered martini's and other colorful beverages. The truffle infused fries were gobbled down in seconds. And the art was amazing! Great place to come for a fancy cocktail.
Iconic - In a class of its own – The Palace Hotel is a historic hotel going back to late 1800’s and was burnt down during the 1906 earthquake and rebuilt in 1909. The hotel is the oldest in San Francisco. If you’re expecting some kind of SF view (recommend hotels in Knob Hill area), novelty architecture or a modern hotel like a Marriot or a W this is not it—The Palace is the palace.
The palace has beautiful architecture, long and wide corridors, marble stair cases and high ceilings—the feeling of history is all around here (including famous guest). The main lobby has the famous Garden Court restaurant which is breathe taking; I thought I was in Christine Chapel for a moment when I walked in. You may of notice it in the movie “The Game” with Michael Douglas (crashing though ceiling). The Palace also has historic Pied Piper Bar & Maxfield's restaurant (main eatery), named after Maxfeld Parrish who painted the original mural “Pied Piper” over the bar (probably worth millions too).
The staff at the hotel from the bellmen to the front desk were friendly and helpful. The hotel is situated where you can walk (flat walking and no hills) to tourist areas like Union Square and Chinatown. The Museum of Modern Art and a BART station (subway) is nearby. Valet parking is available, I recommend calling valet from your room to avoid a long wait especially in busy hours. There are nearby restaurants in the area including McDonalds and local coffee shops. I had a superior room with a flat screen 32 inch TV and it was very comfortable and average size with high ceilings. I did notice the walls are thin like many hotels and did hear at times my neighbors, generally speaking, quiet at night including the hallways. I always book a hotel with a pool and Jacuzzi, the large pool is very nice but the Jacuzzi is small and only holds 4 people. My one complaint for the entire stay and its minor is the Jacuzzi never seemed to be completely filled to the top, water low by 10+ inches. Facilities also include a fitness center and sauna.
In summary, The Palace is a hotel to experience, I recommend reading about it’s history and make sure you have breakfast in the Garden Court. There is a free historic group tour of the hotel (and other tours throughout SF), check with hotel concierge.
Nice Hotel – The Palace is a nice place to stay. The rooms are on the small side. They have a great Jazz Brunch on the weekends.
The place is a palace, techcrunch40 event here was awesome – The multiple conference rooms and lobby that connects them all is brilliant and made for moving quickly from networking and watching sessions to one on ones and doing business...
Valet parking a nightmare – Upon departure it took Valet just under one hour to get my car from the garage across the street. Had to remind them 4 times that I was still waiting as I watched many others come and go.
Otherwise a beautiful old hotel. Staff overall was extremely pleasant. Location was good. Parking was just a bummer and I am waiting to see if the hotel does anything about a complaint I filed over the parking problem.
I would say you can probably do better for the money in SF..
I stayed here with my husband and our dog on a weekend, just to get away from the norm. I think it was around $500 a night, and the sheets weren't even Egyptian cotton. Boring and old fashioned! This place very badly needs a makeover.
Oh, and the buffet was a bit of a bomb too. Uninspired and the sushi was nowhere near fresh.
Recomended.. – My wife and I celebrated our anniversary at the Palace Hotel, and the staff went over the top for us. The restaurant on site was unbelievable too. Our room was spacious, and we had a perfect view of the skyline and trees of Houston. Only negative was that the room decor was a bit dated. After all I want to give this hotel 4 star.
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