4401 Jonestown Rd, Harrisburg, PA | Directions 1710940.299448 -76.818861
Mon. - Thu., Sun. 11am - 11pm;Fri. - Sat. 11am - 1am
Horrible Service – I went to the Applebee's on Route 22, having had ok service there before, although it was never the best. However, last night was one of the worst dining experiences of my life. The hostess was nice, and seated us quickly. However, our waitress was very rude, it took her 10 minutes to finally come over and ask us for our order (after having several conversations with other guests) while ordering she got distracted and began waving to two guests who had just arrived so I had to repeat my order. Our drinks arrived (via another server) and we slowly sipped waiting for our food. My first indication that something was wrong was when the people who came in after our got their food. Then the people who came in 10 minutes after them got their food. The last straw was when the couple who came in maybe 25 minutes after us got their food. Our server, who never came to check on us after taking our order kept walking past us refusing to even look our way! Finally my boyfriend grabbed the attention of another server and asked to speak to a manager. The manager came over (with a very rehearsed apologetic speech) telling us that somehow during our 45 minute wait our food had been misplaced (how does that happen?) and they could "whip up another one" for us in 5 minutes. I angrily told him I didn't want the food and we asked for the check so we could pay for the drinks. Our server who couldn't bother to check on us to begin with brought us our check within SECONDS of the manager coming over. We paid and she told me "I hope you enjoyed your drinks." Do not eat here, the service is crappy, the manager's are crappy, and the drinks were crappy.
Worst Possible Service Ever! – I'd eat at the Sheetz or Mcdonalds down the street first, the employees are clueless here. Just an overall bad experience and I never write a review or complain unless its super bad in which it is. Waitress took our drink order 10 minutes later came back to take our food order forgot to bring our drinks, finally got drinks then forgot to bring us straws. Must have took a smoke break and forgot about us, 25 minutes later here comes the food which was not bad, very salty. Just an overall bad experience, been there 2 times and both times sucked due to crappy service!
Big portions of mainstream American fare, served up in a convivial, family atmosphere. – In Short
A low-key, friendly environment attracts plenty of families to this reliable chain. Kids in the big booths--often clutching free balloons and crayons--usually outnumber adults sitting at the bar. The menu offers filling American fare with no surprises, from mozzarella sticks and nachos to rollups and burgers. Entrees include steaks, fajitas and main dish salads. The calorie-conscious can select from a list of Weight Watchers-inspired dishes like mesquite chicken salad and grilled tilapia with mango salsa.
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