301 Walker Road, Chambersburg, PA | Directions 1720139.934773 -77.631552
Sales: Mon - Fri: 8:30am - 8pm, Sat: 8:30am - 4pm, Sunday Closed
Parts & Service: Fri: 8:00am - 5pm, Sat: 8am - 1pm, Sunday Closed
The process of buying a used car was pretty smooth. They wouldn't budge on the price due to duration the car was on their lot. We also traded-in the old vehicle. It's true what we'd heard about Keystone for trade-ins, they're stingy!
Staff was friendly, not overly pushy, just doing their job. Paperwork moved along quickly and the financial guy was very knowledgeable and nice to work with.
Recently purchased a 2011 Ford Fusion, exactly the car we wanted and the deal we wanted. All staff was very friendly and courteous. We will continue to deal there.
Agree entirely with Sara J. I had a terrific experience buying my F150. The sales staff worked exceptionally hard to get me what I wanted. They were completely up-front and honest in all dealings with them. HOWEVER, I would rather take my truck to a chop-shop than to take it to Keystone service. I wouldn't trust them with a little red wagon. They could not identify a bolt for a tailgate without me driving 35 miles each way for them to LOOK at it...even though there are dozens of trucks in their lot! I got the part from the parts store and put it on myself...all by my female self!
Initially, my husband and I were very happy with our Ford experience! They did what they could to get us in a car we love and they treated us well when we got it. However, since then we have had issues when servicing our vehicle and they try to treat me like an idiot because I'm a female! So here's my first tip Ford...don't assume someone doesn't know anything about cars because they are a WOMAN! My next issue came in when we were planning on trading in our vehicle for a newer one with better gas mileage. They told us when we purchased our first vehicle that after 1.5 years of on-time payments, you should be able to come back,trade in this vehicle for anything you want, get better payments and get financed no problem. However, when we did that, then they couldn't get us the best financing that they promised and our payments would have been even higher so we passed. So I guess my next tip is to be honest with your customers and stop trying to screw them over to make a sale because I guarantee we won't be back when we purchase our next vehicle.
I loved this dealership I got my new 2013 ford escape from them and was treated with respect.. They all helped me out and got me in my new car and I absolutely love it thanks keystone ford!
I bought a 2013 Mustang BOSS 302 from Keystone. The car does not come with a spare tire. I was not happy about that. It was going to cost me $500 for a spare. Keystone lowered the car price to cover that cost. I signed the papers. I love the car and recommend Keystone for a new car purchase. I also recommend them for service. My Ranger has been serviced there for several years.
great service. got exactly what i wanted for the price i wanted in a used vehicle. frank treated me fair and professionally. will be looking to dealing with them in the future.
I was in Keystone a week or so ago for my 10K check-up. I stopped in to make an appointment, I was sure I'd need one. Much to my surprise, I was told we'll do it now for you. A little wait, then I was on my way. I was treated very well. This is the 2nd new truck that I have purchased with them. I'm well pleased.
Great Experience...We leased a 2010 Ford Fusion 18 months ago, and decided it was time for an upgrade. We took the drive from Mcsherrystown and was greated by Kim Fox. She was great! My husband bought a 2009 Jeep Libery Sport and a week later, I purchased a 2013 Ford Focus. His sale went off without a hitch. Mine was a little more taxing on MY part because I couldn't decide which one I wanted! She got all the rebates together, and was able to get me into what I liked for a payment I was comfortable with. The whole process was smooth and uneventful. No problems. We will always recommend anyone that is looking to purchase a new or used car to Keystone Ford. A little out of our way, but well worth the trip! Our son will be needing a car soon, so we asked they keep an eye out for us...and I am sure they will!
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