York >Shopping > Fireplace City
5830 Lincoln Hwy, York, PA | Directions 1740640.016479 -76.569187
Mon 9am-7pm ; Tue 9am-5pm ; Wed 9am-5pm ; Thu 9am-8pm ; Fri 9am-5pm ; Sat 9am-3pm ; Sun Closed
AWFUL. We bought a wood stove from them in september which we received without a problem. Then on 10/31/13, we purchased a liner kit. Here it is, 12/14/13 and no product. We have gotten every excuse in the book of where it is. I've even been on the phone with the owner but to no avail. I called the store every day and left messages, left messages for the owner, and hardly ever a response. Customer service is the worst. Once they get your money, good luck getting back in touch with them. If you can get a hold of a store employee, some of them will attempt to help but everything usually goes back to the owner, Sam Weston. Today was the last straw when I was told it would be Wednesday and it's nowhere in sight. I told them I wanted my money back. I will see if they actually process the refund. I doubt it so I imagine we will have to dispute it with the credit card company. Horrible business stay away from these people. I hope they go out of business- this guy has no right running a business.
What a Joke – So I decided o upgrade my fireplace. I went to Fireplace city and decided to go for it. I was told work would take about 1 week and would start the Second week in Feb. 2010. They started a month late and only work at my place 1 day a week. I'm never told when they will be there and when they won't. This place is terrible to deal with. Unprofessional on all levels. Oh yeah, they ruined my carpet and so far refuse to acknowalge it even though I asked several times what they are going to do about it. Find another fireplace store for your fireplace, stove and awning needs. They are not worth it.
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