York >Auto Dealers > Stetler Dodge Jeep
1405 Roosevelt Ave, York, PA | Directions 1740439.980844 -76.759391
Neighborhoods: West York
Great service! – Anytime I need any major work done to my Jeep I give a call to there service dept. and always recieve great service and a great end result.
Great dealership – These guys are great with my Jeeps. Never had a problem with anything. They don't treat me like a dumb non-mechanically inclined female. I know when I ask a question about something I will be told the same thing my husband would. They have always treated me well. We will be buying our next Jeep from them in 2 years when its time for our daughter to drive.
Amateurs at Transmission Work – I had a recent problem with my transmission in my 2009 Dodge Journey. After dropping it off the first time, it took a week to repair. There was no sense of urgency, and I had to call them several times and practically pry information out of them concerning the progress of the repair.
After I picked it up, I drove it for less than an hour before the problem happened again, only this time it was worse. I had to drop it off again. That was three weeks ago. The last time I talked to Paul in the service department, I had to call him after 10 days of zero communication. He told me the car would be ready early this week . It is Thursday evening and I still have not heard from him.
I plan on calling him tomorrow morning. If my car is ready, I will definitely be taking it on a very long test drive before handing over the keys to my rental car.
My advice: Go somewhere else for your transmission work.
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