805 Plaza Blvd, Lancaster, PA | Directions 1760140.069984 -76.338636
M-Sa 8am-7pm, Su 9am-5pm
I recently purchased tires from the Sears Auto center at the Park City mall. I had never purchased tires there before so when i arrived i had already done my homework. To my pleasant surprise the experience was great. Mike (the manager) was extremely helpful. I had never met a person more dedicated to customer service than him. Since my experience was outstanding they (or should i say, mike) has made a life long customer. I would recommend anyone reading this review to forget what you might know about customer service and see the guys and gals down at the Sears Auto Center at park city! Many Kudos!!!
I should have known better using a coupon for a $22 oil change but I did anyway. I took my car to Sears Auto Center. My car is older & has high miles and was low a court or 2 oil, but I figured, why fill it when they just would be draining it anyway. Unfortunatly,after waiting over 2 hours (not a big deal) I picked up my car, paid my bill and went directly home (about 3 miles away). I noticed after leaving Sears, my car was parked the exact same way as it was when I dropped it off. I remember this because I backed into the space and when I looked back to observe my park job, it was slightly crooked. Also, the sticker that reminds the driver of your next oil change was never replaced from my last oil change. The next morning, something told me, I'd better check the dip stick. To my surprise, the oil was dirty and was still low on oil I promptly called Sears Auto Center and took my car back for a recheck. After spending another hour and a half looking it over they didn't know where the oil went, all the seals were fine and the drain plug was in tact. Basically shrugging their shoulders and scratching their heads. After taking it to my mechanic, he noted that the oil was never changed. I called the 1-800 # and filed a complaint. It certainly isn't worth the $22 in annoyance however it's more about principle and not allowing big business to rip consumers off. If you do choose to patronize Sears Auto Center, just make sure you are getting what you are paying for.
I am beyond disgusted and appauled by this place. I went in for a simple "express" tire rotation. I waited 10 minutes for someone to help me. When I picked up my car, immediately I knew I had made a mistake. My steering wheel was completely covered in black grease/oil. My steering wheel had been moved along with my seat. I have a electronic smart system in the car and EVERYTHING and I mean EVERYTHING was messed with. All of my settings were changed and there is NO reason for them to be in those screens. I will never take my car back there for service and will definitely let everyone I know the bad experience I had.
Outstanding Service – I consider myself a well informed consumer. I consider all things before i make any decision and i know that i made the right one by going to sears. First off the crew there is great , they are very knowledgeable about vehicles and are passionate about what they do. And these traits really show through when you are talking to them. Never was i rushed to make a buying decision, never did i feel that i wasn't an honest opinion. I was extremely impressed with the entire experience. Thanks for the great job.
Best Value, And greatest Experience!! – I was shopping for tires so I checked out Sears Auto Center in Lancaster(Park City Mall). Iv been everywhere else in lancaster (trust me!!) and they are the greatest! Their staff is very knowledgeable, courteous, and help full! The Manager (mike) worked with me, and we got to a great set of tires in the price that I loved! I told them about some other services i was considering going to my dealer for and he explained that his staff was more than qualified and experienced to get them done there! I was amazed at the quality of the work i was able to get done there! I recommend Sears Lancaster for all of your car needs!!! Life Long Customer!!!!
Editorial Review by Citysearch Editors – Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.
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