233 Geary Street, San Francisco, CA | Directions 9410237.787415 -122.4067
M-Sa 10am-7pm, Su 12pm-7pm
Neighborhoods: Downtown, Northeast
Supplying leather goods and luggage to its loyal rich, famous and logo-loving patrons for the past century. – In Short
Classic tan-on-dark brown canvas dominates the line, as does the familiar "LV" logo stamp--an instant status symbol--on luxurious purses of all sizes, suitcases, wallets and key chains. The contemporary multicolored monogram attracts a younger generation of loyalists--think Jennifer Lopez and Paris Hilton. Leather and canvas travel gear, including vintage steamer trunks, is suited for refined travel--the kind where a limo driver carries the bags. An upscale selection of shoes, clothing and accessories is also available
Terrible Customer Service – "What a terrible experience at the Louis Vuitton store. I purchased a standard wallet and was told I had 30 days for a refund. I brought back the wallet within the time frame and was told they would only give me store credit. While I was at the register they told the person next to me "you have 30 days for a full refund" as well. When I brought it to the attention to the women helping me she said, yes that is true... You have 30 days for a full refund of store credit. Is that really a full refund? I asked to speak to a manager to which the sales person was hesitant. She left and came back in 5 minutes and said the manager supported her decision and that nothing would be done. I was shocked the manager didn't have the courtesy to tell me in person so I asked to talk to the manager and was told by the sales person "She is just going to give you the same answer I did". Eventually the manager came to me and said I am standing behind my staff and we will not give you a refund. The manager said I could call their 866 number and complain. I did call the 866 number to complain and was told they would look into it and give me a call back within a day. It has been a day and I have not received a call back so far.
It is not the money but rather the principle of how they treated me and spoke to me in such a demeaning manner.
I have to say they have the worst customer service I have ever encountered at ANY store.
I told them I would put 5 negative postings up a day until it is resolved."
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