Rte 940, Lake Harmony, PA | Directions 1862441.086988 -75.668359
Wrongly confiscated our deposit – We rented a vacation home at Pocono Lake, PA through Pocono Rental Realty for 3 days over the Memorial Day weekend. After our vacation was over, we received a call the next day from the broker that a TV was missing from the house. We told them that we did not take it and have photos taken showing the TV minutes before we left. We told them to file a police complaint for the theft and let them investigate and that we were willing to face any investigation. However both the broker and owners (Juan and Nora Fernandez) were not willing to listen to us. The owners said they dont owe provide us any proof that we took the TV.
Since they had our deposit, they simply found it convenient to confiscate our deposit.
We have now filed a complaint with the Pennsylvania District Attorney.
We are not recommending that any of our friends ever do any dealing with Pocono Rental Realty, the broker Sandy Ortiz and house owners Juan and Nhora Fernandez.
All we wanted were a few fun days to spend our long weekend but ended with a unnecessary headache.
Don't be cheated out of your hard earned money.
We took care of the house well and still ended up losing our deposit - for a theft we did not commit. Dont fall prey to the same scheme yourself.
HORRIBLE REAL ESTATE_DON'T DEAL WITH THEM – I don't think they even deserve one star!!!!
Please, do yourself a favor and go somewhere else. This was a horrible experience. When we checked in , the house was FILTHY, but when I called and asked for it be cleaned, the lady on the phone YELLED at me that it was late in a day and she could not do anything. I asked WHY am I paying a cleaning fee, and she answered that it is for when we check OUT. Apparently, they just collect cleaning fees but never really hire professional cleaning... Well, when I explained to the real estate lady that we could not move in the house that in such terrible condition, she simply HUNG UP!!!!! It seems like, nobody in this agency cares about anything. Stay away!
Pocono Resorts Realty- fraud – We contacted POCONO RESORTS REALTY for a New Year vacation rental. Agent dealing with a property was a new agent, Lorraine G. Amato. It appears that she fraudulently altered agreement sent to us for initialing without Property Owner’s knowledge, promising certain things.
Moreover, she wanted a CASHIER’s check payment of almost $3,500 without a fully executed agreement. This is the same as giving someone CASH and not getting receipt for it. She is totally unprofessional and not to be trusted as she has lied, misrepresented and distorted true facts. As much as her office (Jeanne Bingham) confirmed her inappropriate behavior, there is a general cover up.
BE AWARE that the Agency may be collecting non-refundable payments and not providing the services promised or honoring terms described in the agreement.
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