380 N Shady Retreat Rd, Doylestown, PA | Directions 1890140.306101 -75.154661
Mon - Fri, 8am - 6pm; Sat, 10am - 4pm; Sun, 11am - 3pm
Very Disappointing – For over 20 years I have been bringing our dogs to this place, the last time before this experience was March of 2010 and like the times before we were very satisfied. Things sure have changed since then.
Holiday House is all about making a pet owner feel guilty and they now take full advantage of that guilt. We were quoted one price for boarding at check in and a price for their deluxe package of options which includes a cozy bed, 3 walks, and some treats. You are really given a sales pitch to do much more then this but at almost $60.00 a day one has to draw the line somewhere. At check out we were not given a itemized bill only our credit card receipt which seemed high to us, the itemized bill was e mailed to us. Upon review we realized we were being charged an additional $4.00 a day because the Martin Luther King day occurred during his 4 day stay and we were charged an extra $28.95 for the day we picked him up for the deluxe package even though we picked him up before 10:00 AM. They told us that they did give him his three walks and all of his treats before 10:00 AM. We found that hard to believe and it makes one wonder if they really do any of what they describe. Contacted the front desk clerk and this nice guy turned rude in short order, contacted via email the manager and received a very condescending letter but she did however refund $44.95 back to our cc card.
If this is the "new" Holiday House then we won't be back and I truly believe that their new "business model" is destine to failure. If you don't believe me find out for yourself with a phone call or visit.
Holiday House Pet Resort Ears Best of Bucks – Holiday House Pet Resort Truly earns their Best of Buck/Mont Award. I recently had my dog lucky, who is elderly and nervous, signed up for a bath and nails. I was nervous at first because she gets very anxious with these sort of things and hates going to the vet, but the staff made me believe that she was in good hands. When I picked her up she looked great and smelled great, she looked a good five years younger. I would recommend Holiday House Pet Resort for dogs of all breeds and ages and would not think twice about boarding or grooming with them. If Lucky was younger I would even put her in their lovely Doggie Daycare center because all of the dogs there look like they are having a blast. Top notch service and care all around
A Happy Dog is a Happy Owner A+ – No matter what experience you have had there, or what reviews you've read here, give them another chance. I have been taking my year old Lab there for the day care so that she can play with other dogs for several months now. We had a problem.
They separated my dog to play with a male dog and she didn't want to be separated from the group, as, she's a dominant dog with a pack leader personality. She barked go get out of 'solitary', didn't want to play with the other dog. The staff person didn't like that she barked and put her inside. She didn't want to be inside and barked. When I picked her up she told me my dog had a barking problem. I told her I'd never heard her bark and didn't agree but she said I needed to 'do something about that.'
I was upset about it.I told the staff in the office immediately and they gave me the number for the director of day care. I didn't get to speak to her and thought, ok, they're not going to care or give me a chance to let them know what happened. I stewed for about a month wondering ok what am I going to do now. At that point I decided that if I took her there again, but this time specified what it was that I needed to see happen and NOT happen, I would give them another chance.
I took my dog in, told them not to separate her, went through the whole thing and they said ok. Then I went into the office to find out why I wasn't called back and the person in the office asked for the whole story and turned out she was the owner. She said she'd look into it, that she absolutely calls back, apologized and couldn't be more helpful, apologetic and professional. She understood my frustration and thanked me for speaking to her and letting her know and promised that my dog would have a fun doggy day. Then she said that whenever there's a problem I shouldn't hesitate to let her know and asked who the teacher was that day. I didn't know but we decided that she could look up when I was last there, and she could see who was scheduled.
After that I did speak to the director who came to find me (!), and told me that she did call me back but got voice mail, and, that she knows full well that my dog doesn't have a barking problem.
So all in all, it was resolved with a best case scenario and my dog won't be put into a smaller area away from the pack again, the person in charge that day was spoken to, I was invited to voice concerns, I was treated with respect, I felt better that my dog has somewhere close by to play, and all of the supervisory staff now knows not only me and my dog and are very nice but also know that they need to be mindful of what doggy language is telling them.
I say, give them a 2nd chance if something went wrong, tell them what happened in a nice way and see if you can't resolve anything that may have happened in the past.
I was doubtful to go there in the first place after reading some of these reviews, thinking Oh my goodness, how can I take her there, but I decided to just try it, to judge for myself and when something happened, I took it up not with the girl in the room but with the directors and owners. Everyone has a bad day, I get that, and all in all, these people love dogs. We all know that. I hope you will give them the opportunity to make you and your pet happy.
Best of bucks! – I have been working at holiday house for almost 3 years and I have been using Holiday House to board my pets for over 10 years. The staff is so wonderful, very kind, and extremely patient-- i would know!
Everyone working in the facility treats the pets like their own. I most definitely reccomend using Holiday House if you want your dog or cat to be in a good hands. They really go the extra mile with taking care of our babies!
We keep HHPR as clean as possible! We get many compliments on the cleanliness. If you don't believe us drop in anytime for a tour and we will show you around!!
Your pet's home away from home – As a previous kennel supervisor of this facility, I can vouch for Holiday House that when you sign up for something, it is guaranteed to be done. Feeding and medications are all done in a timely manner and very close attention is paid to dosages and instructions when giving medications. Pet's have nice spacious rooms with cozy beds for their overnight stays and even their own outdoor runs to stretch their legs during the day. Nature walks, playtimes, pool time and even tuck-ins are all completed as per the instructions you leave when you drop your pet off. Many if not all of Holiday House's staff have their own pets and understand the type of care and commitment they would want given to their pets when they are away. Holiday House is an excellent place to leave your furry babies when you are away and gives you peace of mind knowing they are in great hands.
Good Service Nice place – The young man who checked me in was polite and well mannered. He mentioned he had been working there since he was 14. He knew the other pets that came in after mine by first name. I was also given a on the spot tour when I asked which is something I found other facilities won't do. Many newer facilities do not have the indoor outdoor rooms like this one does. That is important for my young dog. I had a good experience and it seems my dog did too.
Any Breed Friendly – We have been going to Holiday House Pet Resort for many years now and just want to say how wonderful they are. My current Rottweiler, Rocci suffers from anxiety and going to the vet for his annual physical can be an ordeal. Recently he is under the care of Dr. Laura Weiss. With the help of the doctor, her assistant and our very favorite Melissa Frank, Rocci almost enjoys it. I know these people actually care about my animal and this makes all the difference in the world.
I would especially like to recognize Melissa Frank for making it all happen.
We also board Rocci at HHPR when we travel, and have been doing so since he was a puppy. Between Melissa and her assistant, Jake, I know Rocci is getting the attention he is used to. Thanks guys!!
FRONT DESK VERY RUDE STAY AWAY – We called to make an appointment to board our dog and to ask some questions, the woman at the front desk was very rude and uncaring in any of our questions.It is the first time the dog is being boarded and we are nervous.She could care less about any of our concerns,
we decided to take out 9 month old puppy elsewhere, when we go on vacation I do not want to worry about our dog.
If she is that rude to me I would hate to think how my puppy would be treated,there loss
No Pet Resort! – This was the second (and final) time we boarded our dog at the Holiday House. The day of pick-up it was pouring rain and as I walked up the steps I looked over and seen our dog laying all curled up in one of the outdoor kennels just getting drenched from the rain. I also noticed several other dogs just sitting in the rain. The front desk clerk was rude and unprofessional when I told her what I had seen...no help or concern for the welfare of our family pet. Once I brought her home I noticed a long two inch gash on her stomach that looked infected. We were lucky enough to get her into our Vet as it was infected and needed immediate attention. When we called the Holiday House and told them about the situaton they said that it didn't happen at their facility, and therefore, were not responsible for any Vet bills. In fact, she said it probably happened as the dog was getting into our car, unbelievable! I would not recommend this kennel to any dog or cat owner. I wouldn't even give it one star. STAY AWAY!!!
Think twice before boarding your pet at the Holiday House – From the time we walked into the Holiday House the staff was rude, especially the front desk clerk. She literally threw our paperwork at us and never asked any questions about our dog and his daily routine or if there were any special instructions. When I told her about his daily medication she cut me off by saying "just put it on the paper". I was appauled by her attitude. At this point I didn't want to leave our dog, but we were leaving for the airport and therefore, unable to find another kennel. I reluctently left my baby in these people's hands and as a staff member pulled him back through the door I had to leave, as tears began pouring down my face. Needless to say I didn't quite enjoy my vacation as I should have, spending a lot of time worrying about my dog. We called three times, twice I left a message and no one returned my calls. The third time a staff member hung up on my husband. When we returned my dog was a mess, dirty, smelly and contaminated with flees, which he didn't have a week earlier. His mats were so bad that I had to take him to a groomer who worked on him for four hours. The worst part was they returned his medicine bottle and it was full. For ten days my dog went without his heart medicine!!!! If they didn't give him his medicine I am sure he didn't enjoy the play times and perks I purchased for him. I have never in my fifty years of kenneling my dogs seen such a horrible facility. Please think twice before sending your pet to this kennel.
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