I recommendly them highly. Doing a complete remodel. Contractor suggested Cherins. Place packed with stuff and busy. Got everything we needed and the delivery was FREE and ONTIME! I cant say enough about this place! No hesitation to recommend them! Now my contractor is a different story...
real customer service like I remember.. Everyone there goes way out of there way to help people in a way that no chain store ever will. I cant count how many things we have bought in recent years but these people have never let us down and their install people are wizards. They accomodate our every need and can actually Aanswer questions about the things they sell. Plus if they dont have it in their big warehouse they are always willing to order it for us even when its not a big purchase. It harkens back to a time before customer service consisted of picking options or screaming what you want to an electronic voice.
Worst customer service ever. Going here for our kitchen remodel project was our first mistake. Customer Satisfaction? NO, NO, NO, forget it at this place! Seriously, just forget it, once you walk out that door paid, your done, even when the items are delivered damaged, yes, I'm not kidding they brought it to our house inoperable. So our first night in our brand new remodeled kitchen was spent ordering take out, it's a Year later and guess what, we're still ordering take out because this oven doesn't work. Despite 12 service calls, countless replacement parts, it's a lemon and don't expect Cherin's to help you out. It's basically a screw you operation. Never returning phone calls, emails, faxes, forget it. Bottomline, we purchased an absolute LEMON from this company, it hasn't worked properly since day one... and they have done absolutely nothing to help resolve the issue. I've dealt with Gaggenau for over a year now with the same problem, I've had 12 service calls, 3 replacement parts and 3 different Appliance Techs to come and fix it, because they always give up. I can't for the life of me figure that one out. They were too busy working the scam on the next poor soul. We've had nothing but problems with this extremely expensive oven and nothing but problems from the manufacturer and Cherins. Don't go, don't do it, whatever you do, don't go here!!!!!!!
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