659 Merchant St, San Francisco, CA | Directions 94111-250537.794965 -122.404420
Neighborhoods: Northeast, Financial District
Good ambiance and Tasty Dinner – A co-worker read about Alfred's on Citysearch and forwarded us the link. We all agreed that we'd continue our work meeting at Alfred's for dinner. This is an ideal spot to continue a work meeting as the staff is highly professional and the tables provide privacy. We had cocktails in the lounge and then transitioned to the restaurant. My dinner was perfect. I had the Worknight Special which included: wedge salad (good); rib-eye steak (huge, cooked medium and flavorful); side of cream spinach (almost to much food now); and cheesecake or desert (one bite). All in all - succesful evening with a highly enjoyable meal. The only confusion was around a pre-set 17% tip already included on the bill which seemed tacky for a nice spot.
Good food, great waiter.....coat lady has got to go. – The food was very good. Steaks were very tasty and tender, osso bucco is outstanding. We were there with a large group of people and everyone enjoyed their food. We had a great waiter who was friendly and attentive; he checked back with us regularly. The only down fall of our experience came after the meal. The lady who took out coats and seated us was not very friendly. After spending over $500 for a meal she was not willing to call us a cab. It was pouring down rain and although the Hilton was just around the corner, we had trouble hailing a cab. It was as simple as picking up the phone, but she gave us a real attitude. She was so rude, it put a damper on the good meal we just had.
Huge Disappointment – I was impressed when i came into the place, straight out of the GodFather decor. However, things went downhill from there. The appetizers were ok at best, but the steak was literally gristle with very little meat. Maybe if you were a shark with multiple rows of teeth could you actually chew your way through the whole thing. The only high point of the evening was the wine, which was probably out of the restaurants control to screw up.
Never Going Back – This had been a great place for years, but the last visit was a total disappointment! There's now a 17% "non-service employee" gratuity tacked onto the bill--in addition to whatever you want to tip your server, the food was mediocre, and the service indifferent at best. What was supposed to be a special occasion turned into a let-down. Never going back, and wouldn't recommend it to anyone for any reason. Ever.
Alfred's Steak House – Nice place, but the food was not great. The drink were really good and the service was outstanding. There are so many places to eat in the city, I don't think I'll be going back.
Poor service – Our server was terrible. It was unfortunate, but the other servers in the restaurant seemed to actually be working, in contrast to ours. We chose not to order wine and his demeanor changed immediately. Also, the steaks are flavorless. Yes, the meat is aged, but the flavor is still not there. I requested a bernaise sauce after having tasted the steak, when I like my steak pure with no sauce. The sauce did not arrive until after my steak was cold and we had to get up and request it from someone else. Overall, it was a poor night.
WORST SERVICE EVER – My dinner companion and I were treated the most shabbily at this premier San Francisco restaurant. We waited an HOUR AND A QUARTER before the waiter acknowledged that we had been waiting so long. He blamed it on the kitchen being backed up from a large party "upstairs" but a table of 6 persons was waited on and served long before we were, although they were seated after we were. When the food arrived AN HOUR AND A HALF after it was ordered, my companion's food was not what had been ordered. When his food was finally made right, we noticed that his requested Bernaise sauce had not arrived but a peppercorn sauce that we had NOT ordered was there. When he asked for the Bernaise sauce to be brought out, the waiter refused and said he would not take the ABUSE he had been given. We did not abuse anybody, we wanted what we ordered. After that, everything went down hill with the manager of the place coming to our table and ordering us to leave after we paid our check. Mind you, the waiter promised to have after-dinner drinks delivered to make up for the shabby service we had received but since the manager had ordered us out of his restaurant there was no way they could have delivered on this promise. In fact, the police were called, which was a serious over-reaction on their part. This was not a police matter. The management of the restaurant wanted to save face for all of the screw-ups they had initiated. This was the MOST TERRIBLE DINING EXPERIENCE of either of our lives and we will not go back there and we will definitely not send any of our friends or business associates to this restaurant. What a shame, because we had been there on several other occasions and everything was perfect.. NEVER AGAIN. PLEASE DO NOT PATRONIZE ALFRED'S STEAKHOUSE.
Fixed 17% tip -- horrid service – I was taken there by a boss as a reward. 2 of our orders were wrong. when this was pointed out the manager was abusive. Everyone felt terrible and embarrassed. Do not go.
Take it from a MAN who knows a good steak, not some complaining stick in the mud...Best Steak House in San Francisco! Period. – I am a Northern California Native and a world traveler who not only enjoys great food, but gets asked on a daily basis; where to eat and what I thought of a place and my opinion in general, especially when it comes to Steak Houses. I grew up in the area and I have eaten at them all...Joe DiMaggios, Bobos, House of Prime Rib, Acme, Bobs Chop House and the ever so great chains Ruth Chris and Izzy's Steak House. Not only does Alfred's belong in the same company as these great steak houses, it belongs at the top of the list.
When booking reservations on City Search, I thought I would see what others had to say about this place. Most people agree with me, some, as in life, did not. But lets examine one item each of these complainers had in common. They seem to be women...or very, how do I say, less then masculine men. All having screen names I would not consider to belong to someone who knows steaks. Examples: cdimples, mangofruitcake, rubye, kristenglunt and ddrew. Something tells me these people write allot of complaints and always get bad service. Perhaps if you weren't so unhappy with your life and treated the waiter with respect, you might enjoy your self next time you eat out.
They all talk about lack of flavor as well, well this is a steak house that does it right cooking with little salt a pepper so you can enjoy the flavor of the juicy moist steak. This isn't some Italian, Asian, Californian, Fusion steak thinly sliced and heaped over with a cornucopia of worldly flavors with a side of mango almond chutney. The flavor is the beef! Know that, enjoy that or shut up. But that is not to say that Alfred's doesn't cater to the sauce lover in all of us. Ask for their 3 signature dipping sauces.
If you like a good steak and would actually know a good steak if you saw it. Eat at Alfred's!!
Just a 6ft 3, 260 lbs, football playing guy who loves good food and especially a good steak...like Alfred's 32 oz. Porter House!!!
P.S. Get a Martini
Terrible Service, Horrible Attitude & Condescending Management - Do Not Eat at Alfred's! – I would strictly advise against dining at this establishment. My guest and I had 7pm reservations, arrived 3 min early - and was rudely told to wait. It was a Monday evening and there were about 10 tables in our view - and only 2 of those tables were occupied. While we waited for 15 minutes, a party of 14 came in and was seated immediately!
When asked about our table, the host remained rude and said that he had been looking for us - even though we were the only ones sitting in the chairs in their lobby, directly in his view. He said that he had gone to look for us at the bar - even though he never directed us to the bar when we arrived, nor did he mention that there was a bar at which we could wait. No longer interested in dining at the restaurant, we asked to for a Manager or a Comment Card - and the host then snapped that he was the manager and that any comments we would have liked to make, we already made.
We left Alfred's and the next day I wrote an email to the restaurant. The manager replied - and remained as cold, indifferent and rude as ever. He was unapologetic and extremely unprofessional in his replies. I also spoke to the Chief Concierge at the Hilton located next door, and he stated that they had received similar customer service complaints about Alfred's Steakhouse. In fact, the Hilton boycotted Alfred's in 2002 because Alfred's tacked on an additional charge to a group of Australian tourists, stating that the bill was higher because "foreigners don't tip"!
I warn anyone interested in going to this restaurant: Do not go to Alfred's if you are interested in a professional, kind and pleasant dining experience. There are an abundance of steakhouses in San Francisco - please, spare yourselves the pain and stay clear of Alfred's!
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