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Florists >Keslers Flowers
115 Tennis Ave, Glenside, PA | Directions 1903840.113139 -75.167678
Used Keslers Flowers aka Eventricity 11/12 for daughter's wedding. They were referred to us by reception site along with a handful of others.We thought we did our homework in researching this company. Major regret in not using their competitor as we had met with them only days prior to this company. The irony is they actually spoke about the other company and we fell for the 'bad press'. We used Eventricity for a variety of things including flowers, tables, chairs, tablecovers, napkins, lounge furniture, drapery and white dance floor. We were very good clients and did not try to haggle over pricing (300+guests). They are quick to mention a sports celebrity as a past client. I realized too late that because we were just average folk in their eyes our event didn't take high priority.Initial meeting was successful and promising. Unfortunately in the end, neither of those words will be in our vocabulary when describing our interaction with the company. My daughter's vision was not met. My expectations were not met. White flowers turned brown and while some were replaced, others were not. Imagine receiving wedding photo proofs and seeing in ceremony photo that FOB's bouttoneire looks good while FOG's looks crumpled and brown as they stand side by side. Imagine seeing MOG's wrist corsage have flowers fall off during cermony in aisle next to you and MOB's corsage flowers start falling off after service before leaving first site. MOB's was replaced prior to reception but since MOG's wasn't, neither wore them. Imagine hearing from your very well paid florist that it certainly couldn't have been their fault. There must have been a mad rush of guests crushing us in a photo--this was put in writing by Eventricty. Lighting at reception site was not what was discussed--after the fact they said they made a decision--without our consent. Centerpieces while perhaps to some were beautiful, were not as bride or MOB discussed or wanted. Yet because they hadn't saved information on it, they use the excuse it mustn't have been that important...to us. Was I to take notes for them plus pay them? If you must use them go with a colored flower because they seem to last longer from this company. Any white ones including bridesmaids started turning brown before we left the ceremony. Also hired their now 'day of' company to oversee the day. Due to an issue with the reception site there were many problems. However, the reason I hired a 'day of' company was to intercede on my behalf in the case of issues. They may be pros at planning a wedding. They may have done a great job for the sports star they promote every chance they get, however for my daughter's wedding when the ball was dropped they just let it lie there. We saw issues at reception site and had to deal with them instead of the 'day of' company stepping in and getting things fixed. I suppose if things go well, they're fantastic. We were compensated a small monetary percentage afterwards by Eventricity.That was to be the end of it for us--we never requested a dollar amount but left it up to them as they saw fit. BUT imagine the surprise in seeing the owner chose to include a litany of excuses and finger pointing back at us in some cases along with the check.Adding 'we apologize' every other line showed a lack of respect. It speaks to the condescending attitude shown to clients when things don't go right. We have since informed the reception site and showed photos of the dead flowers so perhaps they will stop recommending them.
Funeral flowers were horrible – The arrangement would have been beautiful had it not been mostly stems with buds on them. The buds didn't open and the arrangement looked bare with babies breath and lots of greens, very few flowers. The few roses which were in the arrangement were turning brown. The florist did credit me an amount, however, I was not made to feel that they cared that I was embarrassed to put my name to these flowers. They looked cheap! I will never recommend Keslers Flowers again!
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