Florists >Healow's Flowers
475 Sansome St Ste 1, San Francisco, CA | Directions 9411137.794511 -122.401392
Neighborhoods: Financial District, Northeast
Unbelievably RUDE – If I could gave this place a 0 star, I would. My boyfriend tried to surprise me with some flowers. Healow's called to confirm the address for delivery. I said I was about to head out, but could they deliver to a different address tomorrow? "But, I'd like to know, are the flowers ready for delivery now, or can you wait till tomorrow? I want to make sure that they're fresh, so if you have them ready to go right now, maybe I'll wait for the delivery; otherwise I'd rather get them tomorrow."
"OF COURSE they're fresh! You're so insulting. Are you saying I have old flowers?" Came her angry reply.
"Whoa, hang on, lady. I'm not insulting you. I don't want to assume anything, that's why I asked the question."
"You ARE insulting. What flower dies in a day?" She went on with her rant. It was hard to understand her at times, because of her heavy accent, but you could almost taste the bitterness in her voice. "... Since we're talking already, what's the address you want this sent to tomorrow!"
"OK," I tried to calm down and not react, "do you have a pen ready?"
"OF COURSE I have a pen ready! What do YOU think?! It's not a kid running this place. I know what I'm doing. You think it's a kid playing around here?"
OK, that's it. "Listen, lady, I'm not here to pick a fight with you. Is there someone else I can talk to? Because I'm DONE talking to you."
"No one else. I'm the only person here."
"Fine. In that case, don't bother. Cancel the order. I really don't want to get anything from you."
"Cancel! So what! I don't want to send you flowers either!" Click.
WTH? What is she, Miss PMS Central?
I'm mad enough to do a reverse look up online to find out which flower shop it is (got their number from the call log on my cell). Getting flowers should be a happy occasion. This woman ruined a romantic gesture, and she's ruining the reputation of the shop. We would NEVER do business with them again. Unbelievable!!
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