Shoes >Head Start Shoes
126 S 17th St, Philadelphia, PA | Directions 1910339.950581 -75.168950
Monday To Saturday From 10:00 AM To 07:00 PM Sunday From 11:00 AM To 05:00 PM
Neighborhoods: Center City West, Center City
worst customer service in philly – I bought a pair of shoes from this store and they broke 3 times. Each time I took the shoes back to get fixed, and they were rude, but still took the shoes back to repair them. After the third time I asked for my money back (they were breaking every time I wore them). They sent me on a wild goose chase of tracking down my original receipt for proof of purchase, and once I was able to do that, they refused to give me my money back, saying the best they could possibly do was a $50 store credit (as if that would be 1/3 of a shoe from that store).
But the worst part was just how unbelievably rude they were. The manager- Sheryl, I believe- was unbelievably rude and condescending, basically accusing me of lying to her about even buying the shoes there (even though they were obviously from the store) until I showed her proof of purchase. She treated me like I was a piece of dirt and strung me along on a 2 month process while they "reviewed" my situation before denying me a refund.
I wouldn't even mind about the money lost, I'm just so frustrated with the service and how rude the people are. Bottom line: your money is better spent elsewhere.
Amazing shoes, great sales, and wonderfull customer service – Head Start Shoes has high fashion shoes that keep me up on the trends. Since the shoes are made in Italy, I get comfortable, fashionable shoes that last for a very long time. I have shopped at Head start for over 15 years and their service is great. Now I can even shop online and have my favorite shoes sent to me. With great service, good prices, and a large collection of stylish shoes, this store is the perfect place to shop for your perfect pair of shoes.
Nice shoes, but not worth it – They definitely have a nice selection of shoes, but the return policy is store credit only. It does not state that on the website though because there is a different return policy for online orders which really isnt an online order because you have to call or fax. If you have them shipped, expect to pay $20 or more. If you choose to pick them up, it is no longer an online order and you will get store credit only if not satisfied. Also, the owner is very condescending and rather rude. Do yourself a favor and go to NY for better quality shoes that don't cost as much and you will have a normal return policy.
This corner shop puts department stores to serious shame. – In Short
This boutique carries hundreds of styles, featuring big names like Dries Van Noten and Patrick Cox. Ladies' footwear takes center stage, running (or strutting) the gamut from handmade cowboy boots and iridescent, royal-blue snakeskin slides to shaped platform slip-ons and "Moulin Rouge" lace-ups, with tons of takes on classic pumps, flats and sling-backs in between.
Uniquely Trendy – Every shoe I have ever bought from Head Start gets rave reviews from even strangers. Even though I have moved away from the area, Head Start remains my favorite shoe store when I travel back home.
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