Jewelry >Golden Nugget Jewelers
800 Chestnut St, Philadelphia, PA | Directions 1910739.949445 -75.154160
Monday - Saturday 10am-6pm
Neighborhoods: Center City, Center City East
4 Weeks ago I ordered a Verragio engagement ring from Golden Nugget Jewelers in Philadelphia. They informed me that they would send the center stone to Verragio and it would be about 4 weeks until it was complete. The diamond I selected was a GIA certified round cut 1.2 carat . This diamond came with a GIA cert and a laser inscription on the girdle.
4 weeks go by and I get a phone call that my ring is ready so I head on over to check it out. As soon as I saw the ring I noticed the diamond looked a bit yellow compared to the one I selected 4 weeks ago. No big deal , I figured it was because Verragio uses such high quality diamonds in their settings. So I ask them to see the laser inscription on the diamond just to be sure I was getting what I picked out and paid for. They tell me that they are unable to see it and it must be hidden behind a prong...Ok no big deal right? The owner tells me that he will have one of his employees spin the diamond so that the GIA inscription is visible on one of the sides. After about 30 minutes they come back saying that they have completely removed my diamond from the custom made Verragio setting and mysteriously there is no GIA inscription on my diamond now....They had no idea what happened to the inscription and it must have rubbed off lol They assured me that this was the same diamond even though the serial number was now GONE!!
It took me well over an hour to get them to refund my money. Thank GOD I asked to see that serial number before accepting this ring. My advice is to make sure you are getting what you paid for and if the diamond has a serial number on it tell them you want to see it before leaving the store.
BEWARE! Even if you find that the prices and salesmanship meet your expectations, do not purchase a ring from this establishment. In the long run, you will be doing yourself a favor! In December 2012, I purchased a three stone diamond ring totaling 3.5 carats. Within the first week, one of the side stones fell out! I called and the stone was replaced with no questions asked. I trusted the ring was in sound condition and even took it back in June for a cleaning and inspection. Less than a year later and after an inspection by Golden Nugget my center stone became loose.
I took the ring to a local jeweler and he asked me to look at the setting under magnification. I saw that three of the prongs were short and not going over the stone. He was appalled that the ring was sold to me with three prongs that were not long enough to secure the stone! It was evident that I was sold the ring with a setting that was too small for the diamond sizes. I was advised that I was in grave danger of losing my center stone. The jeweler stated that this type of wear would be seen in a ring that is over 10 years old! Oh, I forgot to mention that the area where the ring was sized had a small crack developing.
I paid to have the prongs rebuilt and the crack on the band refinished on a ring that was less than a year old. I chose not to go back and have the repairs done by Golden Nugget because I had lost all trust in them. I read and take reviews very seriously and what I am describing is 100% accurate. I will be posting this same review on all other review sites because I feel everyone should have a fair warning about Golden Nugget Jewelers.
honestly do not even know where to begin. The Golden Nugget was the last place that we decided to go to at the end of the day. As soon as we walked in we were greeted by Fateema and I knew right from the start that we were going to love her. Before we walked in we had a horrible experience at one of their competitors and were pretty much planning on going home with the disappointment that the budget we had would not get me the "perfect" ring that I had in mind. Every other store we went to I felt like I was settling. Fateema guided me in the right direction from the start. After a very brief description of what I wanted (because by this point in the day I had seen so many even I didn't know what I liked) she started pulling out rings for me to see (and all within our price range). I fell in love with 2 rings, one of them was above our limit but Fateema said hold onto it and lets see what we can do. When we sat down with her the first thing she did was go over everything we needed to know about diamonds. She choose the best diamond to fit the settings that I had chosen and than worked out the prices. I obviously liked the more expensive Verragio, but Fateema worked with us and helped us make the ring of my dreams. Fateema's customer service impressed me just as much as the RING - which is saying a lot. I appreciate, respect, and EXPECT excellent customer service when you are spending that kind of money, and believe me when I tell you Fateema will exceed you expectations. She made this special experience unforgettable. So I thank you Fateema for making my day WONDERFUL.
Here’s an update on our ordeal. So, we got a “new” setting that wasn’t supposed to have been sized (even though it had a visible solder mark) and the side stones repeatedly fell out of it. I think I lost 4 stones total. So, Gil recommended making us a custom setting that was supposed to be the same as my current setting, but with bigger prongs on the side diamonds to stop them from falling out. This new ring looks terrible! The center prongs are huge compared to how it was set before and they dwarf my 2 carat diamond. To make matter worse they set the stone at the top of the setting, so I don’t feel comfortable wearing it and I have to take it back to Golden Nugget AGAIN!!! I have been at that store no less than 10 times in the past 3 months and I’m fed up! Also, with the new center setting there is no way I can get a wedding band that isn’t curved. I’m just disgusted that these people can take more than $12,000 of your money and deliver such subpar service. If this ring was a car, according to PA Lemon Law, we’d be able to get our money back. Take your business elsewhere and save yourself some tears and frustration!!!
STAY AWAY from this business! Shady business practices and really sloppy, sub-par work.
My fiance gave me my ring and I instantly noticed that the prongs had never been filed, as they were snagging on everything, and several had tool marks still on them. The band was very thin where they had sized the ring to a size 5 and misshapen. My fiance called the same day and spoke to an owner/manager that said it wouldn't be a problem to fix and we could bring it right in.
Upon entering Golden Nugget we were greeted by a bleached blonde lady and we asked her if we could speak to the manager my fiance spoke with the day before. She said he wasn't there even though I saw him walking out from around the desk. She rolled her eyes at him and he walked out of sight and she told us we would have to speak to the sales person, Ken, who sold us the ring.
Ken initially tried to give us the run around saying that they could fix the band in the back in 2 hours. When I expressed my concerns at how thin they had filed the band already, magically he spoke to his manager (funny, thought he wasn't there) and they are ordering me a new setting. He ended by saying I should remember what a great deal we got on the stone. Actually, I did my research on EGL Israel stones and we basically got fair market price, not such a great deal.
I hope they fix the problem, as we did pay well over $10,000 for this ring.
I would have been happy to have found a great jeweler where we could purchase our wedding rings too, but this is the last business they get from us. Bottomline STAY AWAY. These people are incompetent, unprofessional, and worst of all, disrespectful.
The Best Experience I've Had Shopping Ever! – My fiance and I decided to pick our engagement ring together, and after shopping all over (20 or so stores) we found nothing. I knew exactly what I wanted but the stones were either garbage or way out of our budget...then someone sent us to the Golden Nugget. They didn't have a setting that was exactly what I wanted so our sales rep Jimmy had one made to my exact specifications, even emailing us computer generated mock ups to make sure everything was perfect. Picking the diamond was even easier. We discussed our budget and he showed us an array of stones until we found the right one. I have the ring now and it's stunning. I would recommend this place to anyone.
MISREPRESENTATION !! Beware - very very sloppy – First of all, if I could give this place a negative five stars, I would.
Im putting this review up to warn people about Golden Nugget’s sloppy, sloppy work. My husband bought my engagement ring from Golden Nugget in December 09 – 3 stone engagement ring. He was told the center diamond was .73 carats and the outside diamonds were .33 each (total of 1.39). When shopping for a wedding band, we went to Barsky Jewelers. I told the woman I wanted diamonds to match my side stones which were .33. She looked concerned and told me my side stones were not .33 each. She brought .10 carat diamonds and they were the SAME SIZE as my outside diamonds. We went home and double checked all the documents from Golden Nugget to make sure we hadn’t read it wrong. But low and behold – their paper work said exactly what we thought and that the total carat weight was 1.39. When in reality they had sold us that had .93 carats. HUGE DIFFERENCE!
Stressed out and about 2 months before our wedding, we went back to Golden Nugget to confront them. They offered me a larger diamond for the center to make up for their TERRIBLE mistake. The larger diamond they offered had a GIAGANTIC bubble inside that could be seen by the naked eye. I told them to forget it and I wanted my original diamond back. I posted a bad review on this website and the owner offered us a better center diamond if I took the review down.
We agreed and took the review down. However, a whole new engagement ring had to be ordered to fit the larger diamond. So I am not even wearing the ring my husband proposed with. And the replacement ring has a black spot on one side, and part of the prongs don’t even connect on the other side. Not to mention my ring was platinum and when we got the replacement ring, it was missing the platinum engravement. So we had to go back AGAIN and they slapped a “PLAT” on it. who knows if it is even platinum I got back. I was so stressed and upset about it that I couldn’t go back again to complain. I had had enough.
What a disaster. The is the absolute last thing someone wants to deal with 2 months before your wedding. Shopping for a wedding band should be fun, not a time to uncover dirty secrets about your engagement ring.
I’m writing this review to warn people out there to be very cautious of this place. If you don’t know what you are doing, they can and will take you for a ride. I’d definitely recommend going to Barskys instead. Their employees were much more knowledgeable and professional. I will NEVER step foot in Golden Nugget again. I don’t trust those people one bit – they are way more interested in making a fast deal, then making sure they have a satisfied customer. They lack professionalism, standards, and ethics!
As for the owner- i had posted this review a 2nd time after all was said and done and somehow it was taken down. I want him to know that i will CONTINUE to post this review because what you did to my husband and me was WRONG and we have the right to inform people of YOUR mistakes.
LOVE MY ENGAGEMENT RING – I got my engagement ring on Dec 2009. I have to say, it still is as beautiful as when I first got it. You have to let them know you're budget and size you want and they'll show you exactly what you want. I really liked that they offered my fiancee financing because I went a little bit overboard for the band!
BEWARE UNREPUTABLE!!! – My husband ordered his wedding ring from this store and they promised it would be in on time. Well, of course it wasn't. They offered a loaner ring. I returned the loaner ring and now they say they never got it!!! Now we didn't have the right ring on our wedding day, we have no ring and are out $750. What a bunch of liars and cheats.
Knowledgeable Staff and Great Customer Service – Golden Nugget Jewelers made purchasing an Engagement Ring simple and enjoyable. I went to Golden Nugget with a list of 17 Tacori rings that I researched and found on the Tacori website; going into the store I expected to be rushed or frustrate the staff with my unique request. That wasn
Beware!! – Golden Nugget sells Michele watches but is not an official authorized dealer! What this means is that neither Golden Nugget, nor Michele or their parent company Fossil can guarantee authenticity of the piece you purchase from Golden Nugget. Also, Fossil/Michele will not honor the standard 2 year warranty when pieces are purchased outside of their official authorized dealer network.
DO NOT TAKE THIS RISK!
You have nothing to gain and thousands of dollars to lose!
A very concerned former customer
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