529 N 20th St, Philadelphia, PA | Directions 1913039.963089 -75.170889
Neighborhoods: Fairmount/Art Museum, North Philadelphia
Cozy bar, friendly staff and good food – I've lived in the Art Museum/Fairmount area for 9 years now and McCrossen's has always been my go to place for good conversation with staff and customers, consistently good food (always check out the blackboard for new additions) and a relaxed cozy bar environment. It's a perfect place to watch a Sunday ball game or meet friends on a Friday night before headed into the city. Bartenders are always friendly with helpful suggestions for food favorites or things to do in the area.
Poor customer service – My fiancee and I were here only once before for a pint, and looked forward to having dinner here with my father on a weeknight. He was coming in late from out of town, so I called ahead to make sure we'd be able to get something to eat. I was assured that food was served at the bar until 11pm (as the website indicates), so we were dismayed to be told upon our arrival at 10pm that the kitchen was closed. We decided to stay for a drink and figure out alternate dinner plans. The bartender, who was attentive to our first drink, ignored us from then on. After one drink, we sat with empty glasses and no service for at least 15 minutes. This could be understandable on a busy Saturday night, but not in a half-full bar on a Tuesday. She did not, however, ignore the off-duty staff seated near us who were ordering drinks and shots. We watched the four bartenders attend to other regulars, while we sat there dry. As we were quite irritated at this point, we decided to tab out when we finally got the bartender's attention. She took our card and ran it, but left the printed receipt on the back bar as she proceeded to walk directly past us, out from behind the bar to hug a patron goodbye and make small talk with other customers. It appeared to us that unless you put in the effort to become a regular, off the street customers will be blatantly ignored. From now on we'll stick to our tried and true watering holes in the Fairmount area.
I've never posted before, but felt I had to mention this experience. My fiancee and I have both worked in restaurants, myself as a hostess/server and him as a bartender. We understand people will have bad nights that may affect service or friendliness, but making sure your patron has a full drink is vital to customer service. A good bartender will make sure your glass never goes empty. Our presence was definitely unwanted on this particular evening, and it was made obvious by the service.
Good old bar, good wings, good sandwiches, good place to meet friends – Been here a few times, surprisingly has really good French onion soup and some of the better sandwiches you'll find in the area. Bartenders are usually very friendly although the one time I sat in the dining room area I felt like I had to wait a bit longer than normal. If you want a casual, comfy place to meet a friend for a drink, you cant go wrong here.
"In a Minute!" – We gave this tavern a few chances. But I must admit, after experiencing dinner and service at some of center city's best BYOs and other sophisticated restaurants alike, this place is what it is. On at least two occasions, when we had asked the server for something, i.e. a refill, they repsonded with a sigh which came across as if they found us annoying. One evening, we were the only table in the dining room and waited over 15 minutes for the server to take our order. When we motioned to her that we were ready, she barked, "IN A MINUTE!" It's a shame, because the food is quite good. But good food tastes better with friendly service.
Plain--not fancy--marks this pleasant neighborhood pub. – The Scene
This pleasant bar and restaurant is sort of an everyman's local taproom, vaguely Irish and cozy, unpretentious and spotless. The crowd is a strange mix of out-of-towners from the Korman Suites hotel across the street and regulars who've rarely ventured outside the Fairmount neighborhood. It also has become a destination for a nice Saturday night out for couples who live nearby.
The Food and Drink
There's a dartboard at one end, and the menu is chock-full of familiar pub fare, competently prepared. Don't expect anything exceptional here, but the overall low-impact experience makes McCrossen's a good bet for a swift pint, a sandwich and a measure of good cheer.
Best wings – Great local bar with excellent food and the best wings in the city. Bartenders are some of the friendliest I have ever seen.
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