4521 Springfield Ave, Philadelphia, PA | Directions 1914339.948476 -75.213274
Mon-Fri 8am-5:30pm, Sat Closed, Sun Closed, Appointments Available
Neighborhoods: Spruce Hill, West Philadelphia
Late this summer (2012), I brought my 2006 Ford to Wayne's garage to be inspected and have a broken window in the cap replaced. My roommate at the time warned that I should take my truck elsewhere, but the online reviews seemed to be fair, so I gave them a shot.
I brought the glass and the gasket to the shop, so all that needed be completed was the install. On the first try, the glass was installed without the gasket (which was claimed to have been thrown away by a mechanic they claimed to have fired just that day). Needing my truck for a cross-country journey a few days later, I asked that they do the job right. On the second try, windshield caulking was instead of a gasket to try and make up for the oversight. Despite the work being a bit sloppy, the window has yet to leak, so my complaints (for the window install) stop here.
The other work completed, in order for the truck to pass inspection, was where things got worse. Included in the $1400+ bill was a front and rear rotor replacement. The day after I received my truck, I called back and said there was a knocking noise coming from the rear wheels. I brought it in, and the mechanic that worked on the truck rode with me around the block and inspected underneath the vehicle. He claimed that the noise was coming from rotors that had not yet set correctly with the relatively new brake pads, and that with time they would wear together and the noise would go away.
During my cross-country journey, the noise did not go away, but got worse. Further, the front brakes were forced to compensate for the inadequately working rear brakes, thus heating up so much, bearing grease has leaked and splattered all over my front rims. I took it to a shop here on the west coast who honored the warranty Wayne's Garage's work falls under. They discovered the reason for all of this is that when the rear rotors were originally replaced, the pads should have been as well. My drive across the country was with parts that did not match.
Luckily the warranty covered some of the new bill, but it still cost me $300+ to make sure my truck is safe to drive and brake. The shop out here did fantastic work and all is working fine now.
I am upset that I had to repay for work that was claimed to have been done correctly in the first place. I am also upset that I went against a friend's recommendation to forgo Wayne's Garage and try someone else. They had heard that there were better shops to use in West Philly… my bank account and I now know there probably are.
Highly Recommend – I've had nothing but good experiences at Wayne's Garage. I had 3 oil changes, 2 state inspections, and a windshield replaced, and each time the price was fair, the work was done timely, and the customer service was friendly and helpful. I will continue to use this shop for all of my automotive needs and would recommend it without hesitation.
Excellent! – I’ve been taking my car to Wayne’s Garage for a while now and I’ve had nothing but great service and reasonable prices. They even give me a ride to and from work when my repairs take all day! I can’t say enough about how great they’ve been to me and my car!
Terrible – Overpriced. Unprofessional. Dishonest. Argumentative. Those pretty much sum up my experience with Wayne's Garage. I hate to write mean things, but I also don't like it when people are mean to me. They made me feel stupid when I asked why my car repair was taking so long, and made me feel like some kind of criminal when I threatened to withhold payment (though not repossess my car) until I was satisfied that they had done what they claimed.
And also, did you read the comment that was left on the "Please Avoid" review? That's the exact kind of attitude I got from them. No thanks
Please Avoid – They literally stole from me. I went in needing only the transmission solenoid 1-2 replaced. It took them over a week, and they performed the "repair" without my permission. When I argued that they never even asked for my permission they made me feel like I was personally attacking them and got extremely defensive. They told me they were unable to fix the problem, but still charged me $400 for the replaced solenoid. However, when I took my car to a transmission specialist, he told me that the solenoid had never been replaced, and that they had simply taken my money. This garage should not be on this web site. Period.
if this is the 97 jeep you never paid for this and you were supposed to come back so we could take the new part out. which we had to order from the dealer and you were called to let you know how long.
Honest and fairly priced – Needed brake pads. I dropped the car off before work, they looked at it that morning and called back. I needed more work done (calipers). I was disappointed that the price they quoted ended up being a bit lower than the actual price, but they were honest and called when they needed to do more work before they did it. They took time to explain to me why the work needed to be done, which I appreciated, and ended up working out a fair compromise on the final price. They did good work, they were honest and I would definitely recommend them.
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