40 W Maplewood Mall, Philadelphia, PA | Directions 1914440.034079 -75.174865
Monday 09:00 AM - 10:00 PM
Tuesday 09:00 AM - 10:00 PM
Wednesday 09:00 AM - 10:00 PM
Thursday 09:00 AM - 10:00 PM
Friday 09:00 AM - 10:00 PM
Saturday 09:00 AM - 10:00 PM
Sunday 09:00 AM - 10:00 PM
Neighborhoods: Northwest Philadelphia, Germantown
Outraged – I was given my bill today for one amount and then the cashier rung it up a different amount. When I asked about why I was being charged a different amount, I was told the initial bill was incorrect, yet no one communicated that to me before charging my credit card. I explained that common courtesy as well as appropriate customer service would be to let a customer know if there was a change in the bill prior to charging the customer's credit card. The cashier displayed an attitude and rude. I asked to speak with a manager and when one of owner's Tom was approached by the cashier, he said "I don't have time to talk to her". As I was not satisfied, the cashier called the other owner Diane to address the situation. I overheard Diane speaking with both the cashier and the waitress about what transpired. She approached me disrespectfully and did not even ask to hear what my complaint was. Once she finally heard my concerns, I also addressed the nasty attitude of her cashier. She proceeds to confront the cashier with me present and asks me to tell the cashier what my "problem" was. All of this was done in front of other customers. The owner clearly had no intentions on even apologizing for what the cashier did and did not address the disrespect of her cashier. I told the owner that I was very disappointed, wouldn't return and that this experience was a disgrace. She and the cashier made comments like "It was only four dollars" and "you would go to a white establishment and wait two hours for service". I would never, ever spend money in their establishment. If you choose to go there, I suggest you pay in cash and check your bill before and while paying. My overall recommendation is DO NOT go there. It was not worth the good food and I do not condone such inappropriate behavior from owners who think they can treat people anyway they want to because they already got their money and have a so what...it's only one customer attitude.
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