Hardware >Handy Handyman Ace Hardware
2075 Market St, San Francisco, CA | Directions 9411437.761680 -122.438361
Mon. - Fri. 8:30am - 8pm;Sat. 9am - 6pm;Sun. 10am - 6pm
Neighborhoods: Castro, Central
WIll never shop here again – My general rule of thumb with regard to reviews is the old cliche "If you haven't anything nice to say, don't say anything at all." I prefer to congratulate people on a job well done, than needlessly harp on people who don't live up to my standards. To date I have only ever bitched about one restaurant and I did so because the food was so bad I felt I should warn others.
Now, I am back in warning mode, telling my story of why I will never shop at Handy Handyman again:
The other day I had some keys copied. The cashier told me to keep the receipt in case any of the keys didn't work. I did and one key didn't, as is often the case with keys. So I brought the original key back with the receipt and asked them to make me a new one.
The cashier held the copy up to the original, declared they were mismatched and refused to make a new one. She said she could fix the key if they were matched, but since they were mismatched, she would have to charge me to make a new one.
The mismatch would certainly explain the key not working. Perhaps they had made a copy of the wrong key? Perhaps (although I am quite certain this is not the case) I gave them the wrong key to copy? It doesn't matter. For such a small thing as a key, they should have simply made a new one. I had the receipt, I had paid for a key and it did not work. What more did they need to know?
Handy Handyman will lose a lot of business from me over a key.
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