714 S Colorado St, Philadelphia, PA | Directions 1914639.942870 -75.171523
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Neighborhoods: Graduate Hospital/South of South (SoSo), Graduate Hospital, South Philadelphia
Being a single full-time working mother of 3, you can imagine how busy life can be. Over this summer, I found myself in a very tight spot. The camp where my kids were enrolled had to close its doors for a week and I was given no notice! Of course this happened during the same week where my “emergency sitter” was on vacation! Then I remembered hearing about Suzette and her company YOUR OTHER HANDS! A friend told me about Suzette over a year ago and the description of her experience and Suzette's personally came to mind. With such a good recommendation and reviews I found online, I hoped she would be able to help me on such short notice. I was right! I called at 9pm figuring I’d just leave a voicemail and hope to hear from her within a day or two. Well Suzette answered the phone. She was so understanding and more than willing to help me find someone just right for me and my kids. Within 20 minutes, I got a call back confirming a staff member would be at my door the next morning at 7am and would be the same person staying with my kids for the rest of the week! I even got a follow up call during the week from Suzette! I have and will continue to recommend Suzette and Your Other Hands to anyone looking for full time or part time nanny service. Suzette’s professionalism and compassion is impeccable! Even her staff is an amazing reflection on who she is as a business owner and mother. I defiantly will be using Your Other Hands again in the near future. As a mother, you always want to best for your children and Suzette's services is just that…YOUR OTHER HANDS.
1 Filtered Review for Your Other Hands
Note: The reviews below are not factored into the business's overall star rating.
Photo of Jog G.
5.0 star rating
I recently was given Yoh contact information from a center city hotel I was hosting an event at. There were more than 30 children of all ages that needed childcare. I was at my wits end but once I spoke to them I feel confident I had called the right place. Their staff was punctual, professional, and interactive with each child. They totally exceeded my expectations. The children all had a great time & the parents couldn't be more grateful. I am looking forward to working with them again in the near future. They did not disappoint.
absolutely fantastic company that provides each family with customized care at extremely affordable prices. especially if you have more then one child, a nanny comes to your home for the price of one in day care have both cared for at the price of one. True all American women dedicated professionals. Bonded by TRAVELER'S INSURANCE. Any other agency offer that much? NO!
All it takes is one phone call to this company to get a feel for how trashy of an establishment they run. Anyone that writes positive reviews must have no expectations for safe child care whatsoever!
Unprofessional doesn't even begin to describe my experience with Your Other Hands. I would never trust my kids in their care. First of all, I never heard back from them after several days and had to remind the OWNER (Suzette) to call us back time and time again over the course of two weeks and had to chase after them to give them MY BUSINESS! Then on top of that, when I finally learn who our nanny will be (after repeatedly calling them and requesting this info), she sounds like a drug addict that is half asleep when she called us. I asked the nanny if I could call her back (once I heard how scary she sounded) as she reached me at work, she instead calls me back at work AGAIN after just 15 minutes. Needless to say, I will not allow them to watch my child.
There is nothing worse than the owner of a NANNY Service being extremely unorganized, calling me by the wrong name, having an obnoxious "smokers cough" and never getting back to me when promised or keeping her word.
And last but not least, Suzette claims to be the only nanny service exclusively servicing all of the high end hotels in Philly... WRONG! I ended up going with Care Solutions and they never even heard of Your Other Hands and they are constantly recommended by all of the 3 and 4 star hotels in Philadelphia.
The owner of this company is a liar and a thief. I interviewed the owner in person. I was specifically looking for a bilingual nanny and was assured that this was not a problem. Of the three names the agency sent me, only one had ANY Spanish ability - one class in high school! The agency couldn't provide any other option and has refused to refund my money. We have been very polite, and originally didn't have any complaint other than wanting our money back. Since then I have come to the conclusion that they are a liars. If we call using our real name we are told the owner is on vacation or sick and unavailable to return calls. Yet if we call using a fake name we are told otherwise. DO NOT TRUST THIS COMPANY.
They described themselves as a caring responsible professional nanny service. We interviewed 13 candidates and only 4 had any really long term nanny experience. The person we chose had never worked for that nanny service before but had extensive nanny experience, she was great at the beginning but within 3 mos., she was calling out at random and waiting for us to leave for work before developing ailments. They provided temporary replacements, two were fine and one nanny frightened our son terribly, he was 6 months old. We thought we found a permanent replacement when they assured us the nanny they were sending was a seasoned nanny. As it turns out, she informed us that she had not worked as a nanny or for that nanny service for almost 13 yrs. She left our son in the pack n play with a horribly soiled diaper and she explained that she spent her time at our house making â??important family relatedâ?? cell phone calls. We terminated our relation with the service after that. They seemed to be more interested in misrepresenting themselves and collecting fees than proving responsible professional nanny care.
Best Service EVER – I recently wrote a review on here.....what I left out was that my friends also used Yoh while they were traveling with us.
They had the same pleasant experience. They called last minute so we could all go out to dinner. They sent over a caregiver almost immediately.
Highly Recommend Them – I was referred to Yoh by the hotel I was staying at. I had several business meetings and needed to take along my 10 year old daughter. My caregiver was fantastic. With my permission, she took my child out to explore the city. She came up with fun yet educational ways for them to spend their time together. They got along so well by daughter didn't want to leave. I was very thankful & certainly recommend them whole heartedly. The next time I am traveling this way again, I will definitely contact them.
Excellent Service / Highly Recommended – While in Philadelphia we used Your Other Hands to care for our 3 young girls. My husband and I were extremely pleased with their service. We immediately felt at ease the moment our caregiver walked through the door. She even went the extra mile and surprised the girls by bringing along some games for them to play with. This entertained them for the entire evening. Thanks again. We're very happy to have found your organization and will use them again next time we are in the area.
Concerned – My friends and I recently stayed at a highly rated Hotel in City Center Philadelphia. We were advised by our Hotel that Your Other Hands was a reputable company in business for almost 25 years. The sitter that was sent to watch our two small children seemed strange but I thought maybe I was over reacting. I spent an hour sitting and making small talk with this woman as my daughter was asleep for the night and my friend was putting her son to bed before we left to have dinner at a nearby restaurant. The other Mother and I asked questions and we received what seemed to be "reasonable" explanations for the odd behavior. She also claimed 19 years with her company and said she had a child of her own. We only left for 2 hours while both kids were sleeping. All we needed was a responsible adult in case of an emergency or if a child woke up. We returned to the Hotel to find the sitter had been "removed" from her post by concerned Hotel management while we were at Dinner. It seems after we left her "odd" behavior caused a Hotel employee alarm when they delivered ice to the room. It was VERY startling to return to hotel staff waiting in our hotel suite. Although we are happy with the staff's swift action, we are sorry it had to happen. It's hard to leave your babies with a stranger and this was a our first time... Scary
Not a member of the INA – Please view the International NannyAssociations's website (www.nanny. Org) - it specifically lists the company as a company posing to be a member who is not.
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