1942 S 10TH St, Philadelphia, PA | Directions 1914839.924946 -75.162765
Closed on Sunday and Monday
Please call for evening appointments. (215) 551-1500
Neighborhoods: South Philadelphia, Bella Vista/ Southwark
Provided by CityGrid
A seating chart is an elegant and affordable way to seat your guests at your special event. Prices start off at $159 for a traditional chart and go up to $239 for a full color photo chart. Prices include the rental of a frame of your choice and an easal. Your seating chart is made available the Wednesday prior to your special day! Please call 215-551-1500 with any questions.
VERY UNPROFESSIONAL, AWFUL CUSTOMER SERVICE, UNINFORMATIVE
Working with SWAK (Phila location) has been a TERRIBLE experience. Let me begin by saying they messed up my invitations!
I entered SWAK with high hopes as I was recommended by a friend. Our first and ONLY meeting felt rushed and there was so much information and decisions being thrown at me at once. I had chosen my invitations from a sample in one of the books and asked for a different color for the reception card and invitation. I wanted the same color scheme as the sample but in reverse.
They sent us a proof stating to check if everything is OK. She did not tell us what to check and what to look for. Many things on the proof were written as codes, numbers. So I checked the wording, grammar, etc and it was ok so I accepted it. There were no colors on the proof, everything was in white. Unbeknownst to me, the wrong paper color was written on the proof, written as an undescriptive term. Who would have thought she would have srewed up the color in our initial meeting? It was her job and she was the "invitation professional" so I didn't anticipate such an issue. She should have informed us to check for color, font, wording, grammar then I would have inquired about what "X stock" meant. In addition, she didn't provide us with a copy of what she had written down in our first meeting so I could look over it and see if everything was accurate. When I finally received the invitations, I saw that the paper color was wrong. I called them as soon as I saw it and left a message for them to call back.
Of course they did NOT call back.
So my fiance called again the next day and got in touch with someone who said there is nothing they can do, no recompense because we "approved" the proof. They clearly did not care about making their customers happy nor providing them with the best experience possible.
To make matters worse, I was already upset with the company. Two days before I was to receive the invitations, I was contacted by them stating that they did not have the font I had chosen and it would be an extra $62 dollars (on top of the huge expense I was already paying for the invitations).
REALLY?! They should told me that information when I first picked out the font or anytime earlier so I could have taken the time to choose another font. I did not want to pay the extra money so they said they would send me fonts that night that I could look at.
Well, they NEVER emailed me the fonts (not surprised) that night or even early that morning. I emailed them in the morning, NO response, then called, no response. FInally, I recevied the fonts around 4 pm THE DAY BEFORE I was to get the invitations AKA "mail out date." Well on the mail out date, they were not ready until 4 pm, hardly enough time to assemble them and have them mailed out that day since the post office closes around 5-6pm.
They have terrible customer service. It is almost impossible to get in touch with anyone when you call there. One day I had called about 5 times (during business hours) and could not reach anyone. My fiance and I had written several emails, some of which were never even answered, inquiring about the invitations and asking any questions we had. In addition, their hours are not convenient (closed on Sunday and Monday) and the business opens at 11 am and closes at 6 so it was impossible to make it in there if you work a regular full-time 8am-5pm job.
Needless to say, we are going elsewhere for our MENUS and SEATING CHART and any other paper products needed for our wedding. NEVER EVER AGAIN.
This rating is for a special order we placed for place cards & Our wedding Invitations -- the first and almost certainly last time we'll use Sealed with a Kiss for any order. I'm sure many of those previous reviews about good services and whatnot are not sincere, but our special ordering experience was something of a nightmare and added a great deal of unnecessary stress in the last few days before our wedding. For the record, we did find the folks at SWAK to be nice -- but they were also extremely unprofessional in their work.
Here is our litany of complaints:
1. Their system of having the customer be the first (second and third) round proofreader is an extremely unprofessional one. To SWAK: Please check your own work at least once and then send it over to the customer, who can then check it a second time. The number of mistakes and the type of blatant mistakes we found were completely unacceptable for a professional Invitation Store and would be completely unacceptable for any business seeking your services.
The first round of proofs came back to us with no second name on any of the cards where there were two people listed and table numbers listed on the front, though we'd explicitly asked for table numbers to be on the back of the card.
The second set of proofs had numerous strange mistakes in them, where first and last names had been reversed or were just outright incorrect and other instances when the table number was incorrect. The name problem would've been caught by the most cursory of proofreads on their end, given that one of the more egregious mistakes was on the very first card.
2. Together, these mistakes and the fact that I had to chase down the folks at SWAK to get the place card template at all -- the employee we met with said she'd send it and never did -- cost us several valuable days. Sealed with a Kiss imposes a somewhat draconian deadline on customers to proofread their work. We were emailed proofs around 8 p.m. in the evening and told to return them by 1 p.m. the next day. But on their end, SWAK dragged their feet on returning work to us, refusing to specify when the order would be ready on a specific day -- even in such general terms as whether it'd be before or after noon. For anyone running last minute errands for a wedding, this uncertainty is not very much fun.
3. We were kept waiting for about an hour when we came in to speak with someone about the job. I'd asked someone on the phone, previously, when I should come in and whether I should make an appointment. Megan said it wasn't necessary. We came in, in the afternoon and the employee who should've been at the Store was out to lunch. We killed half an hour while waiting for her to come back by walking around the neighborhood. When we returned, Megan was with another customer, whom she focused all of her attention on. Most people in a customer service situation like this would have tried to divvy up their time between both customers and helped the other, while the first was looking at examples and vice versa.
4. Communication is terrible in general. Almost every time we called, we were put on hold for 10-15 minutes. Many times, no one picked up at all. We had to chase people down for everything and promises to email information or documents were broken repeatedly. When we tried to send in the proofs by fax as they'd requested we do, the fax didn't go through. The reason? Employee A blamed it on employee B for not sending me an up-to-date fax number in place of the one on the fax cover sheet they'd sent over as she'd supposedly told him she would.
Never again, SEALED WITH A KISS. Never again. I honestly wouldn't wish this experience on my worst enemy. Well... maybe my very worst enemy, but not my second worst. :)
Thank god for the New Invitation store on Passyunk for correcting there MISTAKES...... They were a lifesaver!!!!
Stress free! – I was totally stressed out with all the things I had to get done for my wedding and I couldn't get anywhere to do things because I don't even get out of work untill 7 p.m.
I called sealed with a kiss and thank God they had appointments available in the evening. I got so much taken care of in a short period of time and now I can focus on not being so stressed :) Thank you Megan and Ian!
Highly Recommend – I wasn't expecting to be able to get just about everything I need in one place. I got my invitations and they did my envelopes with the addresses and they had a deal on the ring pillow and flower girl basket so I got those too. I have so many last minute things that I hope they can help me with when I go back next week. I was happy with the sales people too they were helpful and knew what they were talking about they even offered me a water when I came in.
Nice little shop! – I used to go to Details in Center City for my holiday cards but they closed a bit ago. I Googled a new place and I'm glad I stumbled across this gem in South Philly. I just got my Christmas cards in and I couldn't be happier. Oh the price was better too!
P.S. Thanks Meg and Ian see you next year!
Excellent...highly recommend Swak Philly! – My Maid of Honor and I drove from center city to swak in philly and we were so happy we did! Everyone was so nice and relaxed with no sales pitch and guided us through the entire wedding invitation ordering from start to finish! We also booked them for calligraphy. Thank you Swak, we'll see you again soon:)
PS...on the way home we stopped at a little italian bakery near swak and ohhh my it was soo good...I'm so glad my fitting isn't for a while!!
Avoid. Never again. – i had a bad experience here and would definitely never ever go back. i had a placed an online order even though i liveed closeby to the location here Phil. since i had an engagement party coming up, i had a timeline and when i made a follow up phone call to the store, i was told thhey had received my order (i had ordered engagement party invitation cards) and they would arrive on time.
unfortunately they did not arrive even though my party was quickly approaching. when i called tthe person who answered was very rude to me. when my fiance called, someone else answered (tom?) and almost seemed like he wanted to fight my fiance. we were botth shocked. all we wanted were my engagement party cards.
i am still fighting to get back my money however since i was by credit card dont think ill have a problem. ill never shop here again.
Great place, easy to work with, beautiful product! – I was printing invitations for a fancy, but small party and none of the other places I called were interested in such a small number of invitations. But then I called Sealed With A Kiss - and was thrilled that I did.
I worked with Ian and he made the whole process easy. I took him the design that I had come up with on my own and he made a few suggestions based on his experience. It ended up being true to my idea, but looking better than I ever would have thought. He even went the extra mile to get a design accent that I liked that he didn't have a template for.
They turned the invitations around quickly and the final product looked incredible for a reasonable cost. The guests were blown away.
The only minor downside for me is that their location (in South Philly) is a bit of trek, but I would make it again in a heartbeat - well worth it. I definitely recommend them.
Great people, Great place! – Just a really great place, with no pressure and they really know what they are doing! I highly recommend!!
We saved time and money by getting many great wedding services here!
One stop shop! – I am from an area where there is little to no options when it comes to planning a wedding. I learned about sealed with a kiss from the knot, visited the website and saw everything they offered. I can honestly say it was worth the trip!
I had several painful experiences but they had so much to offer it was painless. Its a one stop shop, I ordered my invitations, a simple calligraphy package and a seating chart, all from one place. It saved me so much time and energy. I am so happy I went to them, I must say my invitations were gorgeous! I definately recommend them to anyone wanting an easy and enjoyable experience when planning a wedding.
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