1700 Sumneytown Pike, Kulpsville, PA | Directions 1944340.244496 -75.339871
Was Excellent Now Horrible – Must be under new, incompetent management. I had been going there for over 10 years and got great cheese steaks. I took my family recently, and after waiting over an hour for our cheese steaks, we found them to be terrible. Very little meat and cheese, and of mediocre taste. Never, ever think of going to this place.
Not worth the wait – First - the sandwich was quite good, as was the price.
But I simply can't recommend a place where I watched my hot sandwich order finally go on the grill after I'd already been waiting for 20+ minutes ... and not because there was a rush or because the grill was full (in fact, it was empty), but because it was like "Old Home Days" with the woman on the grill. The friendliness is great, and it's nice that she knows everyone, but when you're sitting there on your lunch hour and she'd rather chat with the people coming and going than put an order on a grill that's been sitting empty for 20 minutes ... well, then, the customer simply isn't being treated like they are (or their time is) valued.
Let me be clear. I wasn't looking for "fast food" speed here - I love hometown places, and I make a point to go out of the way to the ones that have taken care of me over the years, even if they take longer or are more expensive. But to wait a half hour for a basic sandwich is simply unacceptable. In fact, I noticed other customers coming up to the counter, asking if their order had been forgotten.
It seems as though others have also experienced this issue (see the other review). Most people appeared to call ahead if they wanted anything hot - the cold hoagies appeared to be going out much more quickly, although a number sat on the staging table for 5-10 minutes while the counter was preoccupied with taking orders.
It's too bad, really - I want to like this place, and I'm willing to give it one more try because the sandwich was good. But be warned that you may wait an awfully long time.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Sandwich Mill on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.