900 Blandon Rd, Oley, PA | Directions 1954740.400092 -75.833863
There mission is to get as many paw plans sold and do absolutely nothing they say they have emergencies but they do not. They say they care they do not. I had to put my Ginger down because they did not make their self available for emergencies and then want to keep billing us for a paw plan. They seem to have an answers as to why they are so incompetent. I would not take my fish there much less my other dog. They can take me to court I have all my paperwork and the receipt for $1,075 after having to find an emergency hospital for my Ginger, they can consider my bill paid in full and will look for a new vet for my other dog! It was their incompetence that I had to put my dog Ginger down. They say we still owe them, well guess what try to get any money from me take me to court I dare you!
Poor Customer Service for Rocky – We had to have our beloved Rocky euthanized in Oct 2009. As a retired Licensed Veterinary Technician and an owner, I was appalled at the treatment we received.
After the receptionist announced why we were there so the whole waiting room could hear, we were told to "have a seat." So there we sat, I was crying uncontrollably and was consoled only by the other clients who were now upset as well. 20 min. later we went into the room and the vet was as cold as ice. We put Rocky on the table (no blanket, just a cold table) and before I knew it, he was injecting the medication without a kind word to myself or my husband or to our beloved Rocky. Once Rocky was at rest, the vet said, "stay as long as you need. Open the door when you are done." No "I am sorry for your loss." Nothing!!!
As we were leaving, the receptionist was on the phone waving a piece of paper at me. Ironically, when I took it from her and opened it, it was a small packet on how to grieve for your pet. I don't think anyone in that practice ever read that. As a Vet. Tech. I was horrified that not one of these emplyees had a warm word or touch for grieving pet owners losing their pet after 12 years. I am not a client of theirs and went there, because they offer this service due to the fact that they have an on site crematory. So, never again, will they ever touch one of my beloved 4-leggers. Perhaps the icing on the cake, was the phone call to let me know that I could pick up Rocky's remains. The receptionist was so pleasant on the phone, you might have thought that I was getting a call to pick up my now healthy dog instead of my Rocky's remains. I was a Vet Tech for 24 years and I just can't believe that there are practices out there with such cold hearted people. You all should be ashamed of yourselves!!!!
Best Vet Around!!! – I've been to a few vets around town and OVAC is by far the best place i've ever taken my dog to. Dr. Barrow & Dr. Fatkin are absolutely awesome! My dog has health issues and they basically saved her life.
As for costs, they are reasonably priced.
Drove 2 1/2 hours to get his expertise – We drove 2 1/2 hours and crossed a state line, to get to this clinic. There was a reputation for "expertise in health knowledge" at this location, amoung our breed's people (Shiloh Shepherds), that I wanted to access. So we went to OVAC. We were very pleased with the genuine kindness that was shown to us and our dogs in all areas of this Clinic. A true testimony to the clinic is when the vet assistant took my dog back to the waiting area. He wagged his tail and went willingly with her. Dogs know people's hearts. There were jokes about "adopting Luke for the office dog mascot". The front office staff was just amazing at taking my worries and my stress away over the tests being performed and putting me at ease with everything being done. The dogs (my friend also drove a distance with her dog) came out chipper, a bit tired... but very much expected after anesthesia, AND STILL our dogs wanted to be with the people in the office. Tails still wagged as the dogs continued to be pampered. And we have Shepherds! We can't thank Dr. Barrows enough, nor the staff involved, for such a positive and rewarding experience. I wouldn't hesitate to "drive the distance" to this Clinic again, as I was thoroughly happy with the experience and the professionalism shown as this location. There prices were below any other location that I could find in my surrounding state area. What a refreshing breath of air that a vet still has costs that are affordable and reasonable. AND they were so funny, I had to remind them that I wanted to pay my bill....they seemed to be unconcerned or anxious about taking my money as much as they wanted to be with my dog and offer him affections and attention.
To Dr. Barrow and the staff. Thanks for such good care, reasonable costs and for being a cut above most.
will not go back – I will NEVER go back to that office again. I must say I have NO complaints about the actual veterinarians there, but the office people and the techs are very rude. Every person I talked to gave me a different answer. Was charged twice for a fecal exam and both came back negative. Went to a different vet and sure enough, my dog had worms. It seems they are more concerned about getting money out of you than the welfare of the animal.
Wonderful clinic! – We have been taking our dogs to Dr. Barrow for several years, and he is wonderful! He is always caring and attentive; we couldn't ask for a better veterinarian.
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