The Cake Gallery

(415) 861-2253 | View Website

290 9th St, San Francisco, CA | Directions   94103

37.773871 -122.411952

Open Hours

Mon-Sat 11 - 6:00 pm

 
Picture Frames, MasterCard, Visa  more

Neighborhoods: Haight, SoMa (South of Market), SoMa

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Owner verified business
 
 
 
The Cake Gallery
The Cake Gallery
The Cake Gallery

Reviews for The Cake Gallery

Doesn't Recommend
1.0
over a year ago

"Your daughter doesn't look Black" – f there was a "zero stars" button, I would press it! This is by far the WORST experience I've ever had with a birthday/cake! Jerry (the owner) is not only outright rude, but he made racialized comments repeatedly even after I informed him he was completely out of line. As for the cake, the most common comment by those bold enough to be honest was, "IT'S HIDEOUS!"

My daughter was turning six this past weekend. She wanted her picture on a cake and we thought it would be fun to order one of the cake gallery's "portrait cakes" so that we could have her head on the body of a princess. I submitted the photo to Jerry and he ensured me they would be able to do a beautiful job. He took my credit card information and we set a delivery date for the cake.

When Jerry arrived at my home 1.5 hours before the party was set to begin, I was mortified when I saw the cake. In fact, I began to cry and after looking at the cake himself, Jerry gave me $20 off the price on the spot! He told me to call him when I calmed down to determine a refund amount.

Being at the party was even worse! When the cake was revealed, my daughter's friends began asking her why the cake looked like that and why she did that. The parents of the children at the party were asking me who it was supposed to be and why I would get her a princess that was not brown like my daughter. My daughter was clearly uncomfortable and upset when her friends began asking her these questions and we rushed through the candle-blowing so that we could cut the cake and be done with it! Needless to say, this is NOT the reaction I was going for!

I called Jerry today to inform him about my experience and ask that he refund the cake. When I told him that not only did the picture look nothing like my daughter, but that the princess wasn't even my daughter's complexion at all, he said, "your daughter doesn't look like a Black child." Ummm...are you kidding me?!? I didn't realize we were still living in the time period where a white man gets to determine what constitutes a "black child" or not! When I informed him that African Americans came in all shades and that he was in no position to make this determination, he only repeated his ignorant statement that my child did not "look Black." I was LIVID! I stated that even if my child didn't "look black to him," that he should have just made the picture on the cake the actual complexion of the picture I sent, as opposed to PINK! He agreed that the complexion was wrong but informed me that I should have explicitly stated that my daughter was Black when making my order! What?!? Really? If his staff would have simply done the portrait in the image of the photo given to them, the image would have clearly been a shade of brown and not pink!

Jerry did not apologize for his ignorant statement and instead repeated the same offensive thing twice more before the end of our conversation. He then said he would not refund the cake but would send me a check for $20 even though he admitted the cake was incorrect and HIS error effectively ruined this portion of my daughter's party! He stated that had we not "used" the cake, he would issue a refund. What were we supposed to do an hour before the party? We didn't have a choice but to use the hideous cake! It was either that cake or no cake! I would rather have NOT used the cake, saving my daughter and our family the humiliation!

As a PhD student at UC Berkeley studying identity, I cannot explain how angry I am to experience this kind of racial interaction with a white man in 2011! I will definitely utilize every resource I have to publish this experience and make people of all ethnicities, who wish to see an end to such offenses, aware of Jerry's behavior and the cake gallery's stance on racial and cultural sensitivity! I left my conversation with Jerry saddened, disgusted and outraged! I will post an update with a link to future publications.

Disgusted,

kihana

Recommends
5.0
over a year ago

Unbelievable! – At the last minute I ordered a specialty cake and not only did they agree to do it (without hesitation), they even delivered the cake for free! I ordered it at 4:30pm and the cake was delivered by 6:30pm -- now how's that for service!

Recommends
5.0
over a year ago

Great cakes and free SF delivery – I love this place. Have ordered abou a dozen or so cakes - even last minute (called in order in the AM and had cake delivered by 1pm). Cakes are delicious, artistry is great. And yes, you can certainly get something raunchy for a party but they do all kinds of other cakes too. For me they've done, Corporate promotions, kids parties, retirement, birthday and one bachlorette. And if you bring in a pretty cake plate or platter - they can match the pattern on the cake. Really great place and so easy to work with.

Recommends
5.0
over a year ago

Fabulous, Flavorful and Fun cakes – Not only are the cakes very fun and creative but the cakes are delicious. The cake is moist and some of the best frosting you will eat, it is not overly sweet like you find in most bakeries. That plus the staff is very warm, friendly and helpful. I would recommend the Cake Gallery for any occasion, adult or not!! LOVE THEM!!

Recommends
over a year ago

Editorial Review – Haight poster and framing shop takes custom orders and also sells pre-framed art, posters and photographs.

Recommends
5.0
over a year ago

Haight Street's Finest Shop – I was amazed at the selection of rock and roll posters, classical posters and frame selection. Staff is extremely helpful, this is really a terrific shop

Recommends
5.0
over a year ago

long time customer – fantastic selection of rock posters as well as vintage, contemporary, posters, etc. framing selection terrific and prices are very reasonable

Recommends
5.0
over a year ago

Cakewalk – The cake gallery makes fabulous x-rated (or tame) custom cakes. They drew a beautiful portrait quality picture on a sheet cake for my friend's birthday and didn't even balk at the odd nature of the picture. Very professional and very good quality.

 

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