Cinderella's Bridal Salon Llc

(401) 921-5422 | View Website

3566 Post Rd, Warwick, RI | Directions   02886

41.692868 -71.456142

 
Bridal Shops, Wedding Planners

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Reviews for Cinderella's Bridal Salon Llc

Doesn't Recommend
1.0
over a year ago

Seamstresses phone number – This happened to me ! I bought a dress the they had in the store and paid in full. The seamstress has my dress but I lost her business card. If anyone has her number can they please post it!!!

Doesn't Recommend
1.0
over a year ago

THEY ARE OUT OF BUSINESS AND TOOK EVERYONE'S MONEY – Looks like Cinderella's is out of business. Looks like the Gray's took everyone's money and ran with it. Judith and Scott are the two owners of the family business. Judith Gray and Scott Gray. We are looking for our dress or our money...

KatelynER hope you didn't put any money down because it is Bye Bye

Recommends
3.0
over a year ago

Private label gowns – Has anyone purchaded a PRIVATE LABEL GOWN from Scott at Cinderellas and had either good/bad luck???

Doesn't Recommend
1.0
over a year ago

FULL OF LIES – I had a HORRIBLE experience here! I went to Cinderella's in April of 2011 and fell in love with a Liz Fields dress. I fully trusted Scott as he seemed to be the sweetest person and made me feel like a princess, we ended up ordering the dress through him and paid a depoist that same day. Scott assured me that it would be in sept. or oct. which I was extremely happy about seeing as my wedding was not until may 2012 so I knew I would have plenty of time for alterations!

When the end of sept. came I called to check the status of my dress and he told me that because it was a custom order where changes were made to the dress (minimal changes) it was going to take longer for the dress to come in and he then told me that it would not be in until Jan. Well in December through word of mouth I found out that Liz Fields was not shipping any dresses to Cinderella's! I almost freaked out, but went staight to Scott to AGAIN check on the status of my dress. He first told me that he ordered my dress through a factory in China (FYI Liz Fields is based out of New Jersey) and because of the Chinese new year it would not be in until Feb. WELL.... we told him that it was not acceptable and wanted a order confirmation number, which he could not produce. Then he checked his computer and told me it would be shipped in 2 weeks and if it was not shipped within that time we would recieve a full refund!

Well I decided to contact the designer myself just to be sure! Well Liz called me back and gave me heartbreaking news..... my dress was NEVER ordered!!!!!!!!! She also told me that Scott did not contact her about my dress until OCTOBER, at that point she drew a sketch of the dress with the changes I wanted and sent it back to him to look at and discuss with me. He never discussed anything with me and never got back to her! I went straight to Scott demanding a refund, and he continued to tell me that my dress was coming in 2 weeks! When I told him that I spoke with Liz Fields personally and she confirmed that he never ordered a dress he agian said that it was coming in from a factory in China, I became very angry at this point because I knew it was not ture and said "I don't want it from a factory in China, I want it from Liz Fields in New Jersey!!!!". I also told him that I was not leaving without my money back. He then said he could not do that so he would see us in court. I again said I was not leaving without my money and if he continued to refuse that I would call the cops and go from there... he then said he would give me my money and that I needed to leave his store!!!!

We did end up with our money back after all this and then I had to order my dress through another Bridal store and I now have a shipping date of March 13th!! Just word of advice do not believe anything that Scott or this store says.... more than likely it's not true!!!!

Recommends
4.0
over a year ago

Very Happy! :) – I went to Cinderella's with no direction as to what I wanted for my bridal gown. I was greeted by Scott and his mother, Judy. Scott was very energetic and fun, offering myself, my mother and my 4 bridesmaids champagne and coffee. Judy was very soothing and honest as well, and neither one of them had a "pushy salesman" persona at all. Scott urged me to try on dresses that I would've never even looked twice at and I ended up buying one of them! I left with the dress of my dreams, in one visit. We had a private room for my party and I, and it made us feel like we had a private boutique all to ourselves. The experience was overall great. Scott and Judy made the process very fun and as soon as they sensed I wasn't liking something it was on to the next dress. No pressure.

I would recommend this shop to anyone looking for a bridal gown. The selection of bridesmaids was not the best, but they let me know that it was in between seasons and the new lines would be out after the new year.

The one downfall to Cinderella's is the out of date website. The address is incorrect, and had I not called, I would've went to the wrong address. Other than that, all was great! Make an appointment!

On a side note- I happened to go in at the perfect time and there was a trunk show.. since I purchased my dress during the show I was given a trip for 7 nights to Hawaii!! I left with a dress AND a free trip!! :) Unreal.

Doesn't Recommend
1.0
over a year ago

Stay Away – The left hand don't know what the right had is doing. They will tell you anything to get a sale. Was told it would cost no more than $45 for alterations. To hem the dress, cost-80.00. Was told they would mail the dress out-of-state, now they can't. Was told they would provide a box to mail the dress. NO, maybe if they have one. After the mix up, they said, to save you a trip, we will mail the dress. Called the next day, NO, come get it we don't mail dresses.

Mixed up dresses. Could not find a bridesmaids dress. excuse.. she didn't order it, excuse, it didn't come in. Finally checked their computer and yes she ordered it., and yes it came in. They gave the dress to another bridesmaid, {which was pinned, and ready to be hacked} I convinced them to call the seamstress and check the sizes she had. Not once did anyone check the sizes that were ordered. .

Do yourself a favor and stay away from this place. I was in this store 2 hours.

Doesn't Recommend
1.0
over a year ago

Wouldnt recommend – I found this store to be highly unorganized. I went an ordered my dress while I was pregnant, so I only had my bust measurement to go by. I went to get fitted after the dresses came in and they had me try on another bridesmaid dress that belonged to another bridesmaid in the wedding party, so the dress needed alot of alterations. They didnt have my name or phone number or anything, and tried to tell the mother of the bride that I had never came in to get fitted for the dress. Needless to say my dress was found and somehow had another name on it and the seamstress was called to not touch the dress that she had as it wasnt my dress.

Recommends
5.0
over a year ago

AMAZING EXPERIENCE! – I came across Cinderella's Bridal Salon when I was looking for a particular wedding dress. I called the store and spoke with Scott, the owner. I described the dress that I had my heart set on and he knew exactly what I was talking about. Although he didn't carry the exact dress, he assured me that he had a very similar dress in the store for a similar price. Sure enough, as soon as I arrived for my appointment two weeks later, the dress Scott and I had talked about on the phone was there waiting for me. Scott also helped me pick out a variety of other dresses to try on, all of which were beautiful.

Not only was Scott incredibly nice and helpful, the rest of his staff was as well. Once I decided on my dress, a few staff members helped me pick out bridesmaid dresses as well, which I have been agonizing over for the past two months. The bridesmaid dresses were really reasonably priced and Cinderella's had a large selection of styles to choose from as well, such as Liz Fields, Dessy, Alfred Sung, etc.

Overall, I am extremely pleased with my experience at Cinderella's. I visited at least five other bridal stores prior to Cinderellas, and they just simply did not compare in terms of service. Both of my parents, who came with me, were very impressed as well. We will definitely be recommending the store to others!

Doesn't Recommend
1.0
over a year ago

Poor Customer Service – This salon has the worst customer service! I bought all 5 of my bridesmaid's dresses here. One of my bridesmaids found out she was pregnant so she called the salon right away to tell them she needed a bigger dress. They said she couldn't order a new one (it was too late) but not to worry it happens all the time and they could let it out no problem. Well, it turned out to be a BIG problem. Even though the dress was only a little small (she' only 3 1/2 months along) they MADE her order 4 yards of fabric and pay for the overnight shipping!!! After repeatedly asking how much this was going to cost - no answer was given - once the fabric came in they said it would cost $83!!! She already has to pay for alterations there and the cost of the dress! Outrageous!!! They were very unaccommodating and rude. They could at least pay for shipping or something when originally they promised her they could just let the dress out. They are just trying to make money off of her when it was their fault from the beginning. I will never go back there or recommend that place to anyone. They have bad customer service! Oh, and they quoted me a lower price for the dresses than what it actually came out to be. If you do go there get everything in writing up front!!!

Recommends
5.0
over a year ago

Beautiful Wedding Dresses – Lisa and the staff at Cinderella's did a fabulous job on my dress and also putting up with me. Lisa was wonderful in helping me pick out my perfect dress, tiara and veil. I had the perfect day...my dream wedding and it all started with my dress!

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