3219 Pierce St, San Francisco, CA | Directions 9412337.799811 -122.439555
Neighborhoods: North, Marina
Frustrating experience – TERRIBLE customer service! I've been trying to get a credit on a canceled order for almost a full month now. I've been passed off from one store manager to another, and 4 different sales people. Each person I've spoken to has assured me that the credit would be taken care of and that I'd get a phone call the very next day to confirm. No one has ever called back - not once. After my 8th phone call and one wasted visit to the store, I finally called my credit card company. Thankfully, I'd charged the order to American Express. American Express has placed the $500 charge in dispute and will contact 3 Day Blinds and take care of getting me the refund.
Awful customer service – Go somewhere else! This place is my hands-down worst customer service experience of 2006. I bought blinds a couple of years back from these guys; a couple of months back one of them broke and now needs to be restrung. Getting the repair done has been nothing short of a nightmare. They don't answer their phone; when they do, they never call back when they say they will. They lost my repair number. Their repair guy calls me at 11pm and then can only come by at 7:00am on a Saturday. The repair was done incorrectly and is on round 2 now. These people are incompetent and don't know how to run a business; take your $$$ elsewhere.
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