310 Cedarcrest Dr, Lexington, SC | Directions 2907233.969071 -81.208332
Great Service - Price – We recently chartered 4 buses for a school field trip. The sales team that is in place now was very professional and friendly. Stacee was very helpful in the planning of our trip. The buses arrived on time, clean, and the drivers Sylvester Pue, Darwin McCray, Darnell Williams, and Gilbert Helm were very friendly and great with the kids.
Yes, Buses are a little older but were clean and ran smoothly. I would highly recommend Southern Connections and will be using them again.
Southern Connections/Charter Ride Bus Company – I have used Southern Connections/Charter Ride for five years and have never had any problem whatsoever! Bus is always on time, great -friendly drivers, clean bus!!
I would highly recommend them! We use buses often to bring groups into Columbia!!
Bad management got worse – I used Southern Connections for a few years and there are some things I would like to address:
- The "other people" Mr. Gainey trusted his company to were his wife and his daughter. Mr. Gainey still had the final say in the business operations. Sad that the last few years he was involved in the business, he simply stopped caring about it as much.
- To Mr. Braught: If the people Mr. Gainey employed to run his business in his absence "let him down and destroyed his mantra and nearly the company", then why did you hire said people to work for you when you took over?
- To Stpracecar, the gentleman that was told by Mr. Braught that "several mechanics had been hired so that vehicle maintenance could be performed in house": Southern Connections has always had in house mechanics on staff. (or at least since they moved their facility to the big building off the interstate)
For those of you that like using this company, then good for you. It must be the rates or a certain driver (they do have a couple of good drivers) because it certainly is not the amenities of the buses (old buses with tattered seats), the rude service you receive when calling for an estimate (Carol), or the dishonest management.
Can a leopard change its spots? – I have rode their buses and not that pleasant of an experience. I have not regretted finding better companies in the area who offer better service and we didn't worry about having a break down.
To Frenchie29072's credit... no one has answered his questions it seems... has this company truly and suddenly become a 5 star company in such a short time? Appears that he asked a legitimate questions. And now someone else (a supposed real customer) going after his posting- Where is the message that you posted Ann?
Add a recent accident for poor brakes... Makes me believe that Frenchie is correct... the high rated postings are deliberate and not from actual customers. I am not convinced that this company has changed its spots.
Looks to me reading hear that they are as MFrenchie wrote desparately trying to get 5 star ratings on here at least.
I am disappointed by this ratings forum. It seems that anyone can post messages to discredit those of us who have used this bus company, who know of improvements in equipment and also know the service has improved as compared to the previous management?
What is the Frenchie29072 agenda? I am a person who gave the new management of Southern Connections Bus Company a good review. Clearly Frenchie29072 has a personal interest in slamming the company and it's new owners.
Accident - Poor Timing – The News reported no serious injuries from the accident, I'm thankful for that.
Thank you Mr Braught, for your invite, but no thanks. It was interesting timing for your response, on the day of yet another incident, a bus crash, for poor brakes?? Of course I'm sure the driver will be blamed and not the equipment.
I'm glad that "Stpracecar" knew that the "mechanical" issues have been taken care of... interesting that common passengers would know of such things. Is there more that needs to be said?
Mr Braught, your response did not address what appears to be false reviews to bolster the company image. I find it poor taste that you would (deflect responding to claims in my review) to blame other people for the companies poor customer service. The company has been recieving poor reviews for years.
Good leaders, lead..., poor service comes from the top down.
I know and have heard enough of this company and its a unsafe company in my opinion.
This is not a company I will use or recommend.
Fresh Start – George Gainey started this company 13 years ago with customer loyalty and honesty as his mantra. When his health prevented him from being involved, he entrusted others to do this for him. These people let him down and destroyed his mantra and nearly the company.
I am David Braught, GM, Rotarian
Southern Connections Tour Inc - (803) 356-8653 -
You are welcome to check us out.
If you have had a bad experience in the past, I invite you to call and stop in to see what has taken place with our company and employees.
There is nothing desperate,dangerous or fake about good business practices, honesty and company loyalty. Feel free to call or stop by Mr. French, I will personally show you around and we welcome you.
Southern Connections Tours Inc.
Desparate – I find it hard to believe that this company has turned around to a 5 star rating in such a short time. Notice the dates are just one day off from one another... Coincidence?? I would not be surprised that the positive ratings are from employees or the owner trying to fool people into doing business with them. Several of those listed as "Friends" I know for a fact are employees and I'm sure the others are friends or relatives, there is even a picture of a dog. I would not trust my friends or family riding their dangerous buses. Search DOT for their ratings too... not good.
More than just a passenger – Hey... Mr. Frenchie29072? Before hiring Southern Connections, I went to their facility. I was greeted by a man who identified himself as the new owner. I asked about the company, prices and the services offered. As part of a long conversation, I was told that several mechanics had been hired so that vehicle maintenance could be performed in house. That is why I knew mechanical issues ignored under the old management had been addressed under the new management. So, I had educated myself about the company and had become more than just another passenger. I am sorry you did not have a good experience with the company but it could not have been recently. The new management has only been there for a few months!
Great college tour – Our driver Deloris was friendly, patient, and welcoming to our group of high school students. She used her GPS to help us after the directions to one of the campuses was incorrect. Great day! I would use them again for a tour-especially if Deloris can be our driver!
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