110 Kaminer Way Pkwy, Columbia, SC | Directions 2921034.066987 -81.120177
Neighborhoods: Northwest, Northwest Columbia
I'm not sure if this is the site to say this, but Saturday sept 14 my car broke down. Many cars passed by without offering any help, I'm an older lady who knows nothing about fixing cars. My husband is out of town with work and I was waiting for a tow truck who said it'd be about 45-90 mins before he could get to me, I was off Harbison by best buy and Walmart, as I was about to walk to Walmart a yellow van pulled up. It was the yellow kaminer heating and cooling van, a young white man got out and asked if I needed any help. I told him what happened he poped my hood open and within 5-10 mins he had found the problem and fixed it. It cranked right up and he explained to me what he did, and till this day I haven't had a problem with my car. I offered him some cash for his assistance but he wouldn't take it. I'm not sure how old he was maybe 22-23 yrs old but he was very polite, professional, and smart. I wish I could Remember his name, also before he left he handed me a kaminer pen and magnet and told me next time I have any hvac questions or need any service call kaminer, he made me promise that I'd call kaminer when my next service is do. I will keep my promise and will refer kaminer to many friends and family.
Poor and overpriced services – Ropes you into a service contract and then doesn't deliver - and then discontinues your service when they have to come out for other than the bi-annual service. The fees are exorbinant. Please check out what the price they pay for RR22 freon too - they will say there is a shortage and prices are high. They pay roughly $60 - $100 for $30 lbs of freon and will charge you roughly $67.00 per pound for freon - 3lbsX37 = $121.00, and$100 plus fee to instill it and an EPA fee. One -there is no shortage and the R22 is expected to be around for the next 10 yrs. 2) uses the fact that they have been in business for x amount of years as their "honesty" factor
Stands by their work – I purchased a new HVAC unit and had all of the duct work replaced by Kaminer in Jan 2010. I have had the unit go competely out twice and have had to replace 3 parts.Since i posted this review Kaminer has gone out of their way to correct my HVAC problems. Todd Kaminer has assured me that the unit will be fixed and operating properly and I firmly believe he will make sure this happens. I have even referred my neighbor to them for a quote on a new HVAC and have asked them for a quote for a humdifier and tankless water heater. I firmly believe that Todd is a man of his word and they are working very hard to make sure the unit is working as it should.
We have since straightened out this situation and the customer appears to be very satisfied.
Well Trained! – Seemed to be well trained. Got straight to work and did not waist any time. Very polite.
Replacement – "Thank you for all did for me in helping me get my system replaced."
Thank You – "My compliments on your employee Bryan M. He is so pleasant and answered all my questions. Thank you."
On Time – "Your company was the only one that could help us within 24 hours. Even though it had been a long day when he arrived the technician Bryan M. was outstanding, polite, professional and efficient."
Very Professional and Knowledgeable – "The technician was very professional and knowledgeable. He explained everything to my satisfaction. Thank you for making me smile."
-J. Darby, Columbia
Overpriced and Dishonest – We own a house in Columbia SC, and were forced to move out of Columbia and turn the property into a rental house when we moved. Once the house was rented, we listed Kaminer Heating and Air with our property management company as the emergency contact for HVAC issues (more on that later). Additionally, we entered a service contract with Kaminer to receive HVAC service every six months in early 2010 - the contract terms included a monthly charge of $20. A Kaminer representative arrived in late 2010, and informed us through a phone call that the service for which we had contracted was unavailable to be provided. Somehow, the position of the heating unit was 'impossible' to reach or service. No service was provided, and the $20 a month charges continued. The following spring, a similar call occurred, and a similar lack of service occurred. The monthly $20 charges continued.
The HVAC unit went over 1.5 years without receiving any service. This past summer, (2011) the air conditioning unit failed on the tenants in the property. They called the property manager, who called Kaminer. Kaminer went out to the property, and called me. They said that, due to the lack of service the unit had received, it needed a cleaning that would cost around $1200, and more likely needed the unit to be replaced at an estimate of $6000. The cleaning that was necessary was the same cleaning that was supposed to be provided by the service contract originally entered into in 2010. I declined either of these offers from Kaminer. Kaminer then charged me $99 for the service call, and billed the account associated with the contract without my consent.
I have had NUMEROUS conversations with Kaminer representatives, each time where this chain of events is walked through and an offered resolution is agreed to by the Kaminer rep. I have asked to have the contract annulled, to have the money charged for the months where service was unable to be provided to be refunded, and to have the charges for the service call rescinded. They agree to these terms at the end of the call, hang up, and promise they will call back to confirm the resolution.
However, my account still gets charged, and they haven't provided any meaningful counteroffer or argument. They simply avoid responding and continue to charge me for a service I can't even receive.
As described above, I request the following:
I have asked to have the contract annulled, to have the money charged for the months where service was unable to be provided to be refunded, and to have the charges for the service call rescinded. I am simply asking for a return of the money that I have been charged for services that Kaminer admits they never provided nor could ever provide. I would like to resolve this manner, and not be cheated out of this money.
This is incorrect information. We did the first service on 5/24/10 when customer first signed up and informed them of multiple issues. The second service was done on 6/24/11 due to difficulty of schedueling. We then went out on 8/25/11 and customer refused repair. We found the furnace installed by another company upside down. We did bill $99 for the Service Fee. Not sure what we did wrong there. The unit was installed against code and it was not by us.
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