1695 Mission St, San Francisco, CA | Directions 9410337.770747 -122.419630
Mon-Fri 7am-6pm ; Sat 8am-5:30pm ; Sun 9am-5pm
Neighborhoods: Central East, SoMa (South of Market), SoMa
your super hardware store – this place is more for proffesional contractors rather than the do it your selfer but the only downside to that is they may not be as helpfull as you would like but they have just about anything you need for any project you have
Conveniently located and I like the fact that there are people there to help me. – Discount Builders is conveniently located and I like the fact that there are people there to help me if I have a question. They have a wide selection of building materials and their hours are far superior from local hardware stores near my neighborhood.
If I go in the middle of the day, parking is a little bit congested, but this is the only place I've found to sell a $40 pedestal sink, which is an excellent deal for my rental units.
DBS and my 15 years of experience with them. – I am a contractor (hence the spelling) and use many hardware store. I have found everyone at DBS, from the General Manager, who I know on a first name basis, to the stock clerks, to be very, very helpful. Most of the employees know their area, electrical, plumbing, paint, doors and windows, kitchens, very well and have given me nothing but good advice. They also know when to say "I don't know, maybe "X" could help you", or send me to a larger specialty contractor supply. I also manage a building and buy refrigerators from DBS. One of my refrigerators went bad and I called DBS to ask about repair. They had a replacement refrigerator on a truck and in front of my building within two hours. The sad part is I forgot we bought the refrigerator from Best Buy and sheepishly told them that. Besides some well deserved ribbing, there were no hard feelings. Now, when I tried to get Best Buy to make good on repairing the refrigerator I spent at least 6 hours on the phone being bounced back from department to department and then they said it was the manufacturers fault. Long story short, after 6 repair attempts and a lot of finger pointing the refrigerator still sits in my basement broken. We ended up buying one from DBS. This is an old established business and is run by people who care about the hardware trade. They have a large selection for most home repair needs and kick *ss on Home Depot or most other hardware stores for customer support and you can actually find someone to talk with who knows what they are talking about. Plus, once you get to know them, they are really great people.
Another viewpoint – I'm a DBS employee. I've got a few things to say about the "Humanity" post.
Without even trying, I can think of eleven employees who've had extended or recurring health-related leaves from this company, and had their jobs waiting for them when they got back. Some of these people have had multiple cases of long-term absences. I've found the company to be very involved and concerned with the health and safety of their employees. When someone does come back from pregnancy, illness, or operations, DBS makes sure they ramp back up slowly and don't over-extend themselves. I've seen it over and over.
The guy posting this "Humanity" rant was popular, skilled, outgoing, and a hard worker. He made big contributions. He made a place for himself at DBS. He had a steady job with overtime, health insurance, retirement benefits, paid holidays, paid vacation, and plenty of free autonomy within the company.
He also came here with past issues related to . . . well, I won't go into details. He claimed to have worked through these issues. Unfortunately, these problems started manifesting again. Other people had to make up for his shortfalls. The issues of his life started bleeding into his work life. It created problems.
Look, I'd be the first person to expose "The Man" if "The Man" deserved to be whistle-blown. Discount Builders Supply is not "The Man." It's a bunch of hard working people who do their best to take good care of their customers. I see it goin' on over there every day. We can't always provide everything that everyone needs, but we do our best.
I know "Humanity" is all uptight about his situation, but people have a way of contributing to their own problems. I wish things had worked out with him, and I hope he does well in his next endeavor. But view this "Humanity" rant with a healthy dose of skepticism.
DONT SHOP HERE IF YOU BELIEVE IN HUMANANITY – As a former employee, I highly recommend that you DO YOUR BUSINESS SOMEWHERE ELSE! The management does not care about thier employees, or the overall satisfaction of thier customers. All they care about is making a sale and not repeat business or keeping thier employees happy. I dedicated my entire work weeks to these people and worked 50-60 hour weeks every week for Discount Builder Supply to get abosolutely no thanks, in fact when I got sick is when they showed thier true colors. I was bed stricken sick and unable to come to work for two weeks. Using my last bit of energy to make it to a hospital where Drs immediately addmitted me into the hospital. After running tons of test in me they finally figured my health issues, there was several. Upon the Doctor's discoveries, they aslo found a Stomach Ulcer, which they said was due to the fact that I work so much and the levels of stress my job was causing me. So after I was discharged form the hospital I immediatley called me work to tell them what happened and telling them I wanted to come in and get my check and the doctors told me not to work for at least another 3 days. My mananger told me there was no need for me to come in anymore, I was being fired for being sick! I said WHAT! Here I am thinking I have done everything right, by calling into work everyday to tell them I wasnt coming in, going to the doctors office to get a dr. note and thinking my hard work for these people would have paid off. But no, they siad there was 3 days that I called and left a message whcih means no call no show to them, mind you they only told me this after they fired me, not before. So I asked so if Im bed stricken sick, and in so much pain that I cant keep calling and calling till someone picks up the phone and I leave a message thats a no call no show? I tried my best to get a hold of someone. They told me best is not good enough. I couldn't beleive the same reason I was sick was the same reason I was fired, THEM!
!!!!!DO NOT PATRONIZE!!!!!! – MINUS STARS!!
!!!!DO NOT PATRONIZE THIS STORE!!!!
I parked my bike just inside the store,since the bike parking was blocked by a heavy object. This guy comes running at me grabbing things outta my hand like a nut blurting out that I have to leave and come back another day. I explained that the bike parking was blocked and he got worse and worse. He was the manager a total nut mean drunk type complete psycho treated me like i was 12 Im 50
DO NOT PATRONIZE THIS STORE
It's a guy thing. – Definitely good in a pinch, but frustrating at times. Some of their employees are entirely knowledgeable and polite. Others not so. Prices are all in all higher and selection is much smaller than big box. Service less than Cole (the non plus ultra of hardware and small building supply outlets). The actually do cut lumber.
I tend to look at tools here, they have a manageable and fairly through selection - greater than Cole, less than
I face repeated issues with some of the older and a few of the younger staff as a woman. A recent trip for oil paint had a sales associate telling me that latex would be better for my 40 year old redwood beams. It was not at all, and I am faced for his bad advice (little lady style) with a whole weekend with a belt sander.
Asking another, younger associate about lag bolts gave me a curt answer, he turned his back and went to find a man to serve. Management when addressed with this issue was sincerely apologetic. Still, any woman shopping here will do well to take a firm stance.
Good in a pinch – Some knowledgeable staff, but I have over the years received more wrong information from Discount builders than any of the large groups. They are smaller with a more limited inventory than the big box stores. Prices are high. Service is anything from terrific to cursory, and again, answers are not always correct. The old one on Bayshore was much more extensive.
Telephone can be met with outright rudeness. .
They do have contractor's discounts and they have a fair supply or real building supplies and better choices of woods than the chains, but not nearly as fine and extensive as Barrones. Nor as pricey.
Decent to good selection of basic building stone. The kitchen supply and appliance selection is maudlin - tools are fair.
Forget Home Depot! Shop here instead! – This is a great store with a wide selection, good prices and easy parking. Staff are knowledgable about the department they work in. They are very helpful and will give you tips on how to do the project you are working on. Avoid the morons and monstrosity of Home Depot. Shop local and find everything you need here instead!
Excellent staff, wide selection, low prices – Discount Builders is an excellent store, San Francisco's answer to Home Depot. Their regular prices are always reasonable, and sale items can be the best deal anywhere. It's the best I've found for big things like lumber, sinks, vanities, etc., and for large quantities of things like if you want a whole boxful of a particular kind of wood screw. They offer a quality selection of many items, including good quality, although sometimes the low end can seem to emphasize "Discount" rather than quality. The staff are always courteous and usually very knowledgeable, the lumber is great, and it's a pleasure to shop there.
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