Pizza >New York City Pizza
81 Pope Ave Ste 15B, Hilton Head Isle, SC | Directions 2992832.144478 -80.751980
Mon. - Thu., Sun. 11am - 10pm;Fri. - Sat. 11am - 11pm
Horrible Service – This has to be the WORST service I have experienced in quite some time. The manager was rude. The staff was totally uncaring and not helpful. It was overpriced for the food we received. Never again will we go there.
clueless management – I must have been next to the last reviewer because we sat for 90 minutes with 2 starving toddlers and neither the waiter nor the manager showed very much concern. We saw people walking out after not being served a drink for over 20 minutes past their arrival. And the restaurant wasn't even full so we couldn't understand what was going on. Terrible service- I would not waste a vacation evening at this establishment.
Waited over an hour and twenty minutes for burnt pizza – I just visited New York pizza, i was a regular customer, but after this experience, i don't think i'll be back. After waited for our server for over a half an hour, we finally contacted the manager, who acted clueless himself, and didn't even act like he cared. Our server finally came back to the table and told us that there was a mix up in the kitchen and our pizzas were being remade. This information should have been relayed to us when the mix up occured, instead of having us sit there for an hour before he came back to the table. The manager then came back to the table and told us 6 more minutes on the pizza, and that it was not the server's problem. I beg to differ because it was the server's reponsibility to acknowledge us, and keep us informed, which he failed to do. When we finally got the pizza, the bottom of the crust was torched, I mean really burnt. And after all that, they still added a 20% gratuity to our check. The server's name was Tim and we sat at table 28. The manager never came back to check on us either. This joint is unrecommended.
I used to be a regular, but never again!
Eat elsewhere! Cold food! – My husband & I ordered a large Stromboli with mushrooms, green peppers, onions, & spinich. After taking a bite of it, we noticed that it was cold inside. We sent it back to be put back in the oven. When they brought it back to our table, we took another bite out of it, but it was still cold inside. We told, who we assumed to be the manager/owner, about the cold Stromboli. He said that they were having trouble with the thermostat, but never offered to remedy the situation. After giving us a bill for the entire amount, we regrettably paid it, and left hungry.
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