1 Baldwin Ave, San Mateo, CA | Directions 9440137.565829 -122.327694
Daily, 5am - 7:30pm
Neighborhoods: Downtown, Central San Mateo
Nasty Secrets – My Mom lived at The Peninsula Regent for 12 years. While the Regent is well maintained, has solid programs, the nasty secrets are what you cannot see. Our experience with the assisted living was very disturbing - caregivers were indifferent, even rude in handling my Mom. Basic courtesies were missing and the rooms have an underground feel. After trying to work with the management there, we hired a team of our own 24/7. The second dirty secret is in the sales process. The Regent makes minimal effort to sell apartments after the inhabitant passes on because the monthly rates are almost the same with or without an occupant. They provided us with not even basic sales information but were completely opaque in their dealings. Communication from them was rare - sometimes months apart. My phone calls took 3 days to return - typically. The year and 4 months required to sell my Mom's unit was par for the course. Our friends sale dragged on for 2 years. Even the total number of units for sale was obscure 25 - 40 units at any given time (if not more- but it is impossible to know). The chance of their showing your unit is slim - and worse yet, impossible to determine. At closing, we were so frustrated that any dealing with the Regent had become toxic - we were not alone. Beware!
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