7115 Crossroads Blvd, Brentwood, TN | Directions 37027-799635.959401 -86.821201
Mon-Fri 7am-7pm, Sat 7am-5pm, Sun 4pm-5pm
Bad Boarding! – We recently boarded our dog for a week at Crossroads. In addition to boarding we requested four hours a day of play time and a bath before we picked up the pooch. When we arrived to pick him up we were handed the bedding we had left with him. It reeked and was soaked with urine. When our dog was brought out, he smelled terrible too. In fact it was painful just to ride home with him.
Now this isn't some large, dirty dog. He's an 8 lb. miniature dachshund with short hair! He's housebroken and has been crate trained since he was a puppy. To release him in this condition was inexcusable.
I sent an email to Crossroads through their website expressing our dissatisfaction but have heard no reply. I probably wouldn't have even posted a negative review if we had simply received an apology from the doctor or staff. Obviously this is not a place I would recommend nor will ever use again.
best service – i had the most wonderful experience at crossroads! Dr Grace and Dr Bruce (relief vet) are so sweet to my animals and loving. They take such good care of me and my animals. I can not imagine someone having a bad experience with either one of these great vets. If you take your animal to an expert in the field (like crossroads) you really should listen to their advice. It is in your 'babies' best interest! Thank you both for always answering my questions with professionalism and honesty. It is refreshing to know that people, other than myself, care just as much for my animals!! Thank you!!
Wonderful Experiences – I've been taking pets to Crossroads for a few years now and have always had a great experience. The staff answers all of my questions completely and explains everything thoroughly. My puppy HATES having her nails trimmed and fights it all the way. The staff laughs it off and makes me feel okay about my dog's attitude problem. They remember her name and are always excited to see her. I feel comfortable kenneling her there because she always comes out happy.
Terrible Customer Service – I was satisfied with my service at Crossroads Pet Professionals until the staff and vets rudely accused me of not loving and caring for my pets. I equate that with being told I'm not a good mother, and in my book that's the lowest of lows. Dr. Grace apparently thinks belittling customers over the phone is good business practice. They treated my pets (my babies) fine, but apparently they care little for expanding that decency to owners. The lack of respect and attitude received was more than enough for me to take my business elsewhere. Beware of very low grade customer service here.
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