Franklin >Second Hand Goods > Once Upon A Child
242 Watson Glen Shopping Ctr, Franklin, TN | Directions 3706435.925064 -86.868890
I live in Nashville and make it a point to drive down to franklin to visit this store. i have had nothing but fantastic service and was treated with respect. I think we all need to realize every business has good and bad days, but this once upon a child in particular is always clean, has a great selection, and great customer service.
The Staff is always very helpful. I am always amazed at the deals I find. This time it was Abercrombie Pants.
I have been selling Once upon a child for a couple of years now. I love trading my items with them. Also the customer service is always spot on. Helpful, and polite
Every time I come to Nashville this is the first place my mom and myself go. Thank you
Great Customer Service. Thank you for lowering the cost of raise my daughters. I love the recycling concept.
I have been a customer for the last 8 years at Once Upon A Child in Franklin tn and have always been amazed at the customer service they provide every time I shop. I buy from them and sell to them and have never had a complaint. Great quality items at amazing prices.
I am not sure what MaryKatherine C's experience was all about, but I started going to Once Upon a Child about a month ago. I shop there as well as sell my 4 kids' clothes. The customer service is always outstanding every time I go in there. If I am looking for something, one of the employees always helps me look for it instead of just telling me where to find it. I live near one of the other Once Upon A Child stores. In fact within 3 miles of it. I prefer to drive to the Once Upon a child in franklin just for the customer service. Being a single mom I am on a budget, so most of the closthes I buy my kids are not top name brand. Every time I bring my clothes to the franklin store they buy them. They do give me back some things but alwways tell my why. I have been told it is because they have a stain or not the season they want. I am always ok with that. I don't want to buy things for my kids that have stains on them. why would i want someone else to buy my kids stained clothes. even if it is a stain i didn't really see when i brought the clothes in. i just bought a winter coat for my 10 year old that was 8 dollars. i am very happy with their prices. SHopping for 4 kids I have picked through the clothes and have found name brand and low brand things. The workers there are always smiling and talking to me when I check out. In the month i shopped there nobody has ever been rude to me. I tell everyone about this new store and tell them to go there. I wish there bow prices were a little lower so I could buy more for my 2 girls tho. that is the only thing for me.
Super rude, poor selection- I recently took some of my step childrens clothes in. Im not unrealistic about how much I should get for used clothes. I used to work at a consignmemnt store. They are incredibly rude, zero customer service skills. They act as if they are doing you a favor by giving you .50 for a winter coat in good condition. I brought in some very nice boys items, which they never take any of, simply because they aren't GAP or Polo. I would rather my son look great in a shirt from Target that looks brand new, opposed to one from the GAP that is totally faded out. The boys selection there needs serious help. Please stop only taking items that are GAP and Polo and do us all a favor, check the wear and tear on the items your taking. Most of us shopping at consignment don't care about the tags.
Overpriced items and poor customer service. – As a consigner you would expect good treatment when dropping off clothing that adhers to the policy of the establishment. Of all of the times I have consigned there they have rarely accepted my clean, pressed, barely used toys & clothing. Although, when I do purchase clothing there I find many items that are faded, stained, and plain outdated while shopping for the quality items that their own policy prohibits.
Places like these are only good when they have more compettition and in an area with very few consignments stores they can set the prices higher than other consignment stores. If you really want a deal there are some great clothes swap websites like thredup or come to one of the many excellent consignment sales in the area.
Disappointing customer service – I sold a rather large amount of children's clothes to this place recently. I was very disappointed with the lack of friendliness, warmth and helpfulness that the employees exhibited both on the phone and in the store from the beginning of my experience to the end. It seems to me that when there is one grown woman and two grown young men working the front, that someone, especially, one of the young men, would have offered to help me carry a rather large tub back out to my car. I don't think I will return. This is too bad considering the potential this place could have with good customer service.
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