Franklin >Special Trade Contractors > Joslin Plumbing & Heating Inc
1203 W Main St, Franklin, TN | Directions 3706435.917367 -86.881376
Had a plumbing emergency the day after Thanksgiving. Not only were they at my house with in a couple hours of our call, but the repair was fast, the tech was very helpful and friendly and the rates were reasonable. I would highly recommend them!
Have used Joslin many years. One of the few contractors that is consistently good most every time.
Excellent Plumbing Company – I like other fine people of Franklin, have been a part of getting the chance to experience the great services of Joslin plumbing & Heating. I would like to add that the folks there are caring and loyal to there customers and strive on meeting their needs of service and as quickly as possible. The employees of Joslin Plumbing go to all means necessary to make their customers happy and satisfied and also they take every precautions to protect their customers home and valuables while there performing their services! I would reccommend Joslin Plumbing & Heating to anyone for their plumbing & heating needs. Give them a call, I promise you want go wrong! I know first hand,(Honest & Professional)
Happy with service – I needed two air conditioners serviced, so I called Joslin. They were available when I needed them, called before they showed up, and did a remarkable job servicing the units. John spent 2 hours cleaning the outside units, adjusting the dampers, refilling one unit with freon, and explaining to me what he had done (and how to adjust the air flow on my own if I needed to). I felt that for the service I received, the price was reasonable. And, they didn't try to sell me anything like some of the big franchises have done in the past. I would recommend this service to a friend.
No showed – My experience with Joslin is very limited. I called with a plumbing problem. They couldn't give me a firm time and date for the repair, but told me they'd call back soon to firm this up. They never called back. My overall impression was that they had more work than they needed and didn't want to be bothered with my problem.
So, I may have just encountered one bad employee, but I won't be using their services in the future.
very impressed with the response, knowlege and job – After calling two other companies to repair my parents heat and getting jerked around for several days a buddy referred me to Joslin's. They were out in about an hour to diagnose the problem. Unfortunately they had to order the motor but said they would be out first thing Monday and they were, installed and repaired both units in a little over an hour. No slacking around and explained everything to me in a way that I understood. They also do plumbing and I know my parents will need them again. Makes me feel comfortable knowing who to call when my aging parents need help. Anyone that has parents in there 80's can understand that feeling. They are also still a mom an pop establishment, I prefer doing business with small local business's, not big companies.
Personal and local – I came home from vacation to discover my water heater (18 years old) had died. Husband out-of-town and all local friends still on vacation, I had to go with what I could find and not wait for referrals so went with Joslin because of the positive reviews on-line.
I was not disappointed -- they answered the phone personally (no machine!), called when they said they would, came when they said they would and even called me by name. I felt like I was doing business with them for years and not a first-time customer. (And, I felt that I was charged a fair price.)
Replacing a water heater is not brain surgery, I know, so I'm certain I could have found a number of plumbers who would have done a good job. The difference for me was that I felt like a person, not an "account" ... and that's hard to come by these days.
Best Plumbing and Heating Company – I have been using Joslin Plumbing for 4 years. I was once again impressed recently by their honesty. I had a problem with a commode and the technician fixed it quickly and easily with a $5 part. What makes this so impressive is that a neighbor had the exact same problem with her commode but a different co. charged her $150 for the repair.
I also use them for my heating and air maintenance and they never fail to be on time, courteous, and professional.
I love the fact that they are a Franklin family owned company. I am always treated like a valued customer from the person answering the phone to the technician sent to my home. They have proven to be trustworthy in every way and a great value.
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