4606 Lebanon Pike, Hermitage, TN | Directions 3707636.216586 -86.595220
As the owner of Oakwood Cleaners I would like to respond to LA. by thanking you for your tip. We pride ourselves on our customer service and the way you were treated as been attended to. This was not representative of what Oakwood Cleaners is. I invite you to bring your dress back so we can take a look at the spot to see if anything can be done.
Poor customer service.
When I walked in to pick up, there were 2 customers ahead of me. The lady behind the door looked at us waiting in line and closed the curtain. No smile, no nothing.
I was told a month to clean my dress. Was called the day I was supposed to pick up at 2:00pm and informed it would not be ready. After almost $300, I was handed my dress and told, "there ya go". No apology for the delay, was not shown the dress or told that the stain on the boddess did not come out (when i pick up from my local cleaners, they ALWAYS tell me if/when that happens...and those items are dress shirts and khakis, not a $2000 wedding gown). She seemed annoyed that I wanted to take a look at the dress and a shrug of the shoulders was all I got when I pointed out the stain.
Do yourselk a favor..until another cleaners opens in Nashville that provides these services, drive to Louisville or Atlanta (Buckhead) to have your dress cleaned or preserved. These folks have no competition and it shows. NOT WORTH IT!!
Had an Issue; Owner and Customer Service Manager resolved it – UPDATED REVIEW:: Received wrong dress, but.....spoke not just with the customer service manager, but the owner as well. We drove from out of state just to have my wedding dress cleaned and preserved at Oakwood Cleaners. Through a few people, we heard great things about this place, and wanted to make sure my dress was handled professionally and did not want to take our chances. My mother and I were horrified when we opened our box to find that it was not my dress! We immediately called Oakwood Cleaners and spoke with Alicia who was just as horrified as we were. Thankfully, my dress was still there. They overnighted it to us, but not before having some issues with the General Manager, Tim. He was rude and pompous and seemed to have no sense of urgency with the situation. Since the incident (Oct. 2011), we have spoken not just with Alicia, the customer service manager, but also received a personal phone call from Rhonda, the OWNER of Oakwood Cleaners. Both Alicia and Rhonda were more than pleasant to speak to and work with, and both were sympathetic to the emotional distress this situation put us through. After speaking with them, the situation has been completely resolved and we are pleased to have MY dress home! The quality of work performed is amazing! Just a tip if you do choose Oakwood Cleaners: It is their policy that the box be opened in front of you before you take it home. Make sure this is done! Unfortunately the customer service rep who walked our box to the car did not follow procedure. She is no longer with the company
They charge HOW MUCH??!! – DO NOT leave something until you ask the price!!! OMG...I paid more than 10.00 for a pair of pants!!! GEEZ. They didnt even look that good either.
Nashville's finest – I have been using Oakwood Cleaners for over 6 years. As a House Manager I have the responsibility of taking care of a lot of expensive clothes and when Jamie's, Nashville's High end womens store reffered me to Oakwood I knew they had to be the best. Their attention to detail, excellent customer and willingness to jump through fiery hoops has kept me coming back. Their tailor is one of the best in Nashville and with free pick up and delivery they make my job really easy.
Too expensive and poor service – When I first began using Oakwood Cleaners, they had coupons, gave great service and appreciated my business. Over the years, their service has gone downhill and prices have skyrocketed! My last visit expenses for one business suit and one sweater - $45 OUTRAGEOUS!! They accept NO coupons. Period. They replaced buttons on the same suit five times, due to their poor cleaning practices- keeping the suit and extra week to replace them. I have spoken with the manager and owner to no avail. The "Greener Cleaner" must mean PAY LOTS MORE MONEY FOR POOR SERVICE.
Best Cleaners all around and Best Stain remover anywhere – I just love Oakwood Cleaners, their staff and owners. I have a garment that has incredible sentimental value that I thought was ruined forever due to deodorant stain.. I was very distraught. I took it to their store on White Bridge road and the next morning the lady fm Hermitage called and said that she was going to be working on my blouse that I dearly love. I got the blouse back, NO STAIN ANYWHERE!! I think they have magic dust for their cleaning!! My garments are perfect EVERYTIME!! and are cared for in a manner that is friendly to mother earth! Perfection is the only experience I have ever had at Oakwood. No one hour cleaner or harmful petro based products here! Only the best for my best!! Oakwood cares for their customers clothes as if they were their own!! Would recommend to anyone, anytime, anywhere!! They even have gourmet coffeee for their customers at White Bridge Road location and for free!!
Do not waste time or money here – Billed by the owner as being in the same league as top cleaners in Manhattan, LA, and DC - cleaners I have used all my life - this cleaner is certainly not up to the standards he claims to maintain, and charges as if he were. Multiple times trousers and the linings of very expensive designer garments were pressed incorrectly, and after the second time I took time to speak personally to the owner about this, when yet another garment had been returned for re-pressing, I was told my instructions had not been followed as his staff had informed him it "did not matter as the linings would not show when worn". Setting aside the fact this is incorrect (as this depends upon the type and cut of garment and the body shape of the wearer), I do not expect to be told my polite request to fix sloppy work has been ignored and it will be three more days before it can be fixed - and then, when I went five days later to pick up the garment, it still had not been done. "It does not need to be done correctly" is not a response I have ever received at the cleaners the owner claims as his peers - the response to fewer complaints in 30 years than three months at those establishments has always been "we apologise madam, will it be inconvenient if we deliver it this evening, or would you prefer to wait or return in 20 minutes?"; indeed, I get better service in Nashville at Heritage Cleaners to which I take my tee shirts, no appreciable difference in cleaning, and they do not charge Manhattan prices. Having been assured several months ago by the owner at Oakwood I would never have to send my fine garments FedEx to Manhattan again, I can assure you I have resumed that practice. Do not waste your time or money here
Destroyed my daughter's wedding gown before wedding – This cleaners should be shut down permanently. They destroyed my daughter's gown one week before the wedding and had the audacity to charge my credit card. Luckily, the bridal shop had another gown shipped overnight. They claimed to have all sorts of couture cleaning endorsments that should be taken away. The owner of the cleaners has no ethics,
The ONLY Environmentally friendly green cleaners in Nashville, TN!! Oakwood IS the BEST!!! – They are friendly, knowledgeable and caring people.. Wonderful to do business with. Stores in Belle meade and Hermitage but have pick up at your home and delivery back to you!!
I had a garment that had great sentimental value that I just knew was totally no longer wearable due to a disaster with deodorant(use spray not roll on). I took it to Oakwood and they cared for the garment like it was their own. I went back to pick up the garment and Voila, it looked it it did the day that I received it PERFECT!! No spots, discolorations or staining anywhere!! Oakwood is enviromentally friendly and does NOT use petroleum based cleaning chemicals... They are awsome!! I have never had this kind of service at any dry cleaners I have ever used. Without a doubt the best cleaners anywhere near Nashville!! You won't regret going to Oakwood!! They care for your garments( especially designer or couture garments) as if they were their very own!! Natasha at the Hermitage plant location is great! She hand cared for my favorite garment and was just so great to deal with as was everyone at Oakwood!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Oakwood Cleaners on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.