GMC >Tom Bannen Chevrolet Buick GMC
2340 Gallatin Rd N, Madison, TN | Directions 3711536.308682 -86.681663
Sales 8:30 - 9:00
Sunday 12:00 - 6:00
Service 7:00 - 6:00
Open until 8:00 Tuesday & Thursdays
This is horrible auto repair shop. They are dishonest and rude. Damaged my car that was being repaired and didn't own up to it ,and in fact accused me of bringing it in that way. No, I don't think I had to climb across the passenger side to exist my car when I brought it in. They also tore the leather on my handle and said it was already there. Do not choose this place!
TERRIBLE SERVICE! DO NOT LEAVE ANYTHING THERE...OR ELSE IT WILL BE STOLEN AND THEY WILL NOT BE RESPONSIBLE FOR IT!! I LEFT MY WHEELS TO BE REPLACED. AFTER MY CAR WAS FIXED I CAME BACK A FEW DAYS LATER TO PICK UP MY WHEELS AND THE WHEELS WERE GONE!! DO NOT TRUST THESE GUYS WITH ANYTHING. PAY A LITTLE BIT EXTRA AND GET A BODY SHOP THAT WILL DO BETTER AND TAKE CARE OF YOU BETTER. THEY HAVE SURVEILLANCE AND IT WAS JUST CONVENIENTLY NOT ON TAPE!! HOW DOES THAT HAPPEN? THEY DID NOT PAY ME FOR WHEELS AND JUST SAID WE ARE SORRY...THAT IS IT!! STAY AWAY AND BECAREFUL..GOD BLESS.
I have bougtht 5 vehicles from Tom Bannen and had each one serviced there.. Ed Zehnder, Svc Mgr has been the greatest help. He has taken the time on more than one occassion to go over the issues and explain what to expect. I would recommend their service dept to anyone as I can't say enough about the great service I have received.
Usually don't write comments, but got a lotta help from these guys. Traveling through and been to 6 dealers across USA with truck problems, spent tons trying to fix it. These guys (JEFF and ED) not only got it fixed, but got help from GM! My $8000.00 tab only cost me $1000.00 - they got GM to pay the rest! I live in Mich, but these guy are tops - they are takin' care o' bisness! Thanks guys!
Went to Tom Bannen the Monday before July 4th,Jeff Boyd was my service guy,he got me right in and kept me informed about my repairs. Jeff is who I recommend anyone to,he keeps you up to speed and even brought me a ice cold water for the ride home.Great service! Thanks Tom Bannen for having someone like Jeff to help people! I WILL be back!
I brought my car in to the service department because I was having trouble with my gas tank. I loved the fact that Mr. Jeff Boyd in the service department took his time to explain to me exactly what was wrong with my car and what it would take to fix it. I have used this dealership for and long time and will continue to do so. I will also reccomend it to everyone I can.
Y'all have good people working. Jeff made sure my truck was in tip top shape before I left. I was satisfied from start to finish. Y'all keep up the good work. It's good to have a site like this to tell y'all how good y'all doing.
The customer service was great. I was completely satisfied with the help I got from Jeff Boyd. I for sure will be back again.
Not from the area. I was passing thru, but the great customer service I received made me wish I was. The service guy who helped me (jeff ) was helpful and kept his great attitude in what was said to be record setting heat that week. I will surely go back when I'm in the area again.
We was at Tom Bannen service center last week,you guys are die hards!!! Jeff Boyd was my advisor,he was GREAT!! took care of our vehicle under the extreme heat,I don't see how he does it,but I know I WILL be buying my next vehicle here.. Jeff you rock!! Thanks for getting us in without an appointment.
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