445 Alfred Thun Rd, Clarksville, TN | Directions 3704036.597367 -87.278250
M-F 8am - 5pm
Unreliable – The built a sunroom that was blown away by a storm.
I paid extra after agreeing to get some electrical outlets
and extra insulation for the flooring to keep the heat/cold
At the same time did I hire them to install new windows
throughout the whole house thinking that I could get it
done all in one and that through, so I thought, professional company.
Overall they did build the sunroom and exchanged windows. Yet, I have to say that they are very unreliable,
when it comes to showing up when agreed upon.
When calling the office, I was lied to several times when inquiring about the finishing of the project as well, as after having to call them back due to water leackage in the sunroom. Now a couple of months after the installation
I still am having issues and have been promised for four days in a row that someone will be out here to assess what needs to be done to fix the leackage of the new roof.
I am constantly being told somebody will be out there the next morning, and nobody shows up.
Also, was I told I was to receive a bonus refund for having
recommended the company to my neighbors across the street and also by letting a couple , that was thinking about getting a sun room for themselves, come in to view the
built sun room at my property.
I never even heard a thank you, nor have I received a cheque!
Also, was told that the windows were suppose to be the best I can get, and paid dearly for them, just to find out that they are leaking air in, left and right.
I have tried to be patient and work with them. Yet, have not come to the end of the road, getting things fixed.
I am very disappointed with the outcome of the two contracts, and will no longer recommend them to anyone.
Replace windows,New windiow put in house,Deckwork. – Merrell replaced all of our old windows, put a new window in a dark part of the house for us and updated our deck with wider steps a hand rail, power wash and stain. Their employees(Mike, Rob and Jason) were very polite, professional, knew what they were doing and the type of people you like to have on your property The work was timely during a busy season and the job site was kept clean. The results were great and we are very proud of our improvements. We recommend them highly and are planning another contract with them. Tom & Dorothy .
chimney and roof repair – We recently needed to have some roof and chimney repair done. We spoke with Merrell Home Improvement and even though we did not elect to have them work on our project we found them very professional, knowledgeable, timely and courteous. We would recommend them highly.
thumbs down – 3 wks past due date and still not done, one mistake after another, no one knows what they are doing, just been a big pain, each day we wonder what will happen next if anything. wish we had went with another company.
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