Franklin >Heating & Air Conditioning > Peoples Indoor Comfort
406 Perkins Dr, Franklin, TN | Directions 3706435.910776 -86.884522
Well, I wish I could say that the response from John was correct, however it is not. The reason why I was not charged for the service calls or the refrigerant was that the system was still under warranty. It also does not address why it took three service calls to identify the problem. When I called for service the previous summer,we discussed the issue and decided that the best way to go was replacement, and therefore replaced both units. One was replaced in early July and the other in mid-August. The one that was replaced in early July was the one that had issues that started at the beginning of the next cooling season. I called and explained what was going on and that it wasn't cooling properly and expressed concern that I wanted to get the issue resolved while it was still under warranty.
Three months and the service calls later, the problem was identified and a replacement coil was ordered.The hvac subcontractor that did the work failed to properly re-seat the unit on the base and also to reconnect the drain pipe properly, hence the giant leak which caused my ceiling to leak and a 3x3 ft section of drywall and insulation to have to be removed. I have pictures of the water pouring from the hole in my ceiling. The guy offered to repair it himself, but since he is an hvac repair guy (and not a very good one) I declined to test his skills at drywall repair and painting! Keep in mind it took 2 days with fans running constantly to dry out all the water...it was a huge mess. Not one word of apology from John either. After threatening John's subcontractor with legal action, I was able to recover $125 of the $300 I spent on drywall repair and repainting the ceiling. Not an experience I would want to have again...ever.
If the below review was true I would not take the time to counter. The $6,500 was for two hvac systems of which only one had a problem. A leak in the evaporator had developed on a micro-scale and was nearly impossible to locate. On each of the service calls, the system was recharged without cost of labor or refrigerant. The evaporator was eventually replaced, again, without cost of labor or refrigerant and the evaporator was under warranty. The ceiling was fixed by a sub-contractor of the homeowner's choice due to a condensation leak on the ceiling. This was an unfortunate accident by the technician who installed the evaporator. He personally paid the sheetrock/painter to repair the ceiling at the price that was previously agreed to as it did not involve the homeowner. After all was completed, ( service calls, evaporator replacement, ceiling repair ) not a penny was charged to the homeowner. In fact, this was the same homeowner who called us for hvac assistance the previous Summer to help with her old equipment as it was unable to cool her home. She was never charged for labor or refrigerant on several service calls as she was experiencing personal circumstances.
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