1931 Church St, Nashville, TN | Directions 3720336.153192 -86.800444
Mon-Friday 7:00AM-6:00 PM
Closed Saturday and Sunday
Convenient to Vandy. Previously I used Simpson BP but after finding out they lost their lease I ask around and Red Ball was highly recommended. I found an oil change special on their website. Will be returning for more services before spring break.
A great garage! I failed the emissions test and could not renew my car tags. I took it to The Red Ball Garage. They immediately diagnosed the problem and repaired it. The next day I passed the emissions test with no problems. David at the counter was pleasant and explained the problem in a way I could understand.
Good experience – I was on the interstate and my engine light came on. I was nervous to drive my car so I pulled off the Church Street exit. I stopped and ask if there was a garage near and was directed to The Red Ball Garage. It was close to closing time and they never complained. They found the problem and made the repair. There was a comfortable waiting area with complimentary snacks and free Wi-Fi.
Hospital employee discount – When my car needed service in the past I would wait until Saturday my day off. A co-worker at Baptist Hospital told me about The Red Ball Garage. WHAT A FIND! Not only did they provide good service they give a 15% discount to all hospital employees. Good service and convenient. Just dropped my car off in the morning and picked it up after work. Now I play golf on Saturday. Thanks guys. I highly recommend The Red Ball Garage.
Never again Red Ball! Never again! – I can't believe that these guys get away with this mess. My co-workers have been complaining about the work and estimates that this garage offers. I always look at a situation as, "Unless I have personally seen it, I can't really give a negative opinion regarding the matter." Well these guys have earned this negative opinion. Thanks for not tightening the bolts (how simple is that) after a oil change and causing me several hundred dollars in fixing crap that you guys could have prevented with the twist of your wrist. I would never recommend this garage to anyone and will continue to tell people never to use this garage. We get a company discount and I still would pay twice as much to get a job done by professionals.
Great Garage! – I am from out of town (Gulf Coast Mississippi), visiting friends in Nashville/Baptist Hospital and was having some problems with my truck. I figured I needed new tires, so I went over to Red Ball.
Brian, the manager, explained my options - types, brands, and prices. He was polite, knowledgeable, and didn't talk down to me just because I was a woman. Once I made my decision, the tires were replaced without problem.
The mechanic did note some additional front end work that was needed. Brian explained what I needed to get done now to get home safely and what could wait until later.
All the work was done professionally and I was treated with respect. I highly recommend Red Ball Garage and will definitely come back if I need repairs again while in Nashville.
Very sad service – took my car in for service last month and WOW met a very weird service manager BRIAN after he looked me up and down as i was a piece of meat i could barley get up the nerve to ask if i could get a oil change and it will be my last one there ,,,,,GREASE ALL OVER MY CAR FROM HIS SHOTTY MECHANICS,i went back inside and ask for a paper towel and was looked up and down by the service manager again,,,mabey because i just hapen to be a 20 year old student .....i would never go back there again...
never again – I had repairs to my car there before taking a trip to St. Louis. On the way, the part that was repaired fell off !! Needless to say, I was stuck in an unfamiliar area, with no transportation. A three hour delay to get to my destinantion didn't help my mood either. The mechanics had broken the bolt and had added washers to it to keep it on. Crappy repair job. On top of that, I was charged $300 labor on a front brake job that did not include changing the rotors. This was a job that should have taken an hour at most. When I questioned this, I was blown off... They've lost a customer.
SAVED AGAIN – I had backed into one of our cars and destroyed the headlight. I purchased a new one on line and Brian agreed to install the new one. I knew it would take me hours to remove the bumber to get at the light so I had it done. They also replaced a hood release that was broke. Everything was done and it did not cost me an arm and a leg. I dont understand how people can give this Garage and Brian a bad review. They have always been honest and fair. And again, if something was not done right they will make it right!!!
Friendly Staff - But they don't do the work they charge – On December 2, Red Ball Garage charged me $559.91 to fix an oil leak on my engine by replacing 2 valve Cover Gaskets. (Another transaction was made with Red Ball Garage for $311.77 on 11/30 that I am not disputing. This charge was to replace an ignition coil #5 that was misfiring.)
On December 28, I returned my vehicle to Red Ball Garage because my car appeared to still be having problems. On December 29, The manager from Red Ball told me that the oil leak was fixed and coil that they fixed both looked fine, but another $870 would be needed to replace all other coils and all spark plugs.
I did not do the additional service with Red Ball but instead took my car to Crown Ford on 12/29 to inspect the issue. Crown Ford called me on January 4 to tell me that coil #7 needed to be repaired and both valve gaskets would need to be replaced to fix the current oil leak. I explained to the service advisor at Crown Ford, that I had been to the Red Ball Garage and paid $560 to fix this very issue. The service advisor at Crown Ford told me via telephone that while they could verify that Red Ball changed ignition coil #5, the valve gaskets were old parts and had not been replaced as Red Ball had claimed. In order to give me “fuel for the fire,” the service advisor from Crown Ford said he would provide me the used gaskets that should be “all the evidence I need” to get a refund from the Red Ball Garage for the service that was not provided.
On January 5, I went to red ball garage with the old parts that had not been replaced and requested a refund. Red Ball Garage refused, saying that they had replaced the parts, although the authorized Ford Dealership says that they clearly did not.
I am currently fighting the case but wanted to encourage others to visit elsewhere...
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