2800 Opryland Drive, Nashville, TN | Directions 3721436.211543 -86.692505
My Mother-in-law bought me a gift certificate for the hotel for christmas last year. She told them she wanted to be able to use it for a room and that we lived 2 1/2 hours away. When I called to make reservations at first they had no idea what I was talking about because it wasn't a gift card. Finally they told me it would have to be made in person. So my mother-in-law drove the 2 1/2 hours to make my reservations for an atrium room with a king bed (which took her almost an hour cause the desk clerks didn't know what to do with a paper certificate). I call the week before and confirm. We get to the hotel and the desk clerk says he doesn't have us in the system and that he'll have to go ask someone how else he could look us up. he comes back about 5 mins later saying that the reservations are made through a different system and that we did not get pushed through in the check in system and that he will have to call someone. 20 mins later he is still on the phone and we're getting close to being late for dinner reservations. So we tell him we have to go and will be back and he takes our number and says he'll call when he gets the room. 30 mins later he calls and informs us that they are out of the atrium rooms and will have to downsize us to a standard room with 2 queens. My husband finally gets him to get us a king bed but it is handicap access and that they are crediting our room $75 for the trouble (the difference in the room was $75). We get back and ask for a manager. All he offers us is another $75 credit. Tired and ready to get to our room we accept this. The room was nice but right by where the tour buses unload so very loud. When we go to check out the desk clerk has no idea what has been done and thinks that our room was prepaid and wants to give is back our $400 worth of credit (in hind sight we should have took it because the idiots never got a credit card) My mother in law calls and gets another $100 out of them but as much trouble as we had we wanted a full refund that they would not give us. our room was a package that came with ICE! tickets and a souvenir photo. well the next day when we get to ICE! they tell us that we have to have a voucher for the photo that the desk clerk was supposed to print out and give us (this is when i remember the girl having 3 tickets and only handing us 2) so we have to go back to the hotel and get the voucher and take it back to ICE! It was a horrible experience and we will never go back
Great hotel BUT.. – It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web!
It started at check in – Went there with a business group for a weekend, got there at 3:15pm, line was at least 150 people deep, was told because of there union they could not check anyone in till 3:00 even if there room was ready, business payed for everything, room, valet parking, tickets to Rockettes, Ice, Hall of trees, etc. At check in I was told I would need to pay for valet parking, I told them it was already taken care of, was told there records did not show that and I would need to pay for valet parking, luckily I was checking in at the same time as the bookkeeper for the business. So I just went to were he was, he was having the same problem but, he had the receipt were he had already paid for valet parking, after about 30 minutes got that fixed. Then Wow what a long way to the room with very poor signage and narrow pathways, got to the room toilet was dirty.
Time to go to the Rockettes, was told could catch a shuttle, NO signage, could not find employee that could speak english, but finally did find someone, he was telling someone how to walk to the Rockettes, 1/2 mile away, he told us that the shuttle was no longer running, that it stops running after the show starts, (although it was 30 minutes before the show started) I said are you sure, so he made a call and ask if the shuttle still ran after the show started, they told him no, so he told us how to walk to the Roackettes 1/2 mile away (which was going to be hard to do with a 8 year old autistic little boy.) As we were walking away I told him once again the show has not started yet. So he call once again, that time they told him the shuttle was still running. So we caught the shuttle, about 100 yards away, we went and got on the shuttle that just past us and the guy that told us it was no longer running.
Next morning time to go to Ice, called ask what time it opened was told 10:00am, no signage, got there at 9:45am was already open, had to put on jackets that others took off, hope they did not have the flu.
Not worth what you pay – I've lived in Nashville my whole life and I have to say a lot of things have gone downhill...That being said Gaylord Opryland Resort and Convention Center is one of them. For starters everything is over priced. The staff isn't that friendly. And honestly the Delta Boats are not worth what you pay for them, infact they have raised the price so many times I don't even know what it is any more. Last time I was there it was $9 and honestly for a 15 minute tour that never really lasts 15 minutes it's not worth it. I've seen that line back up so many time with huge families wanting to ride it at Christmas...My advice take that 9 bucks per person and buy another present. By the way don't get me started on OpryMills (not what we were told it was going to be, we were told a Mall of America style Mall...We lost our themepark and we got a shopping mall that isn't even as good as the malls we already had)
50/50 – I personally have never stayed the night, BUT, I have shopped, ate, watched, heard, walked and walked and w -a -l -k -e -d and visited Opry Land many, many times. To start, I rated this hotel as a 3 star for many reasons. It has friendly, accomodating staff, MANY shops and eaterys, absolutely gorgeous plants, waterfalls, foliage and decor. From the carpet & trim to the skylight and everything in between!!! Within walking distance, there is a lot of entertainment, a very nice mall, live music and events and so much to see & do. That being said, they only get 3 stars because you must have deep pockets to fully enjoy the emenities that await you. Guests must pay to park, the rooms are very average for the price, the fast food & restaurants are expensive, shops are too, and you are one in a million versus any feelings of personalized service. Be prepared that this is an enormous hotel & resort. Be prepared to do a lot of walking if you want to get the full Opry experience. I would recommend staying at this hotel but only if "on business" or for a special occassion. If on a budget, I would suggest sleeping elsewhere and spending the day/evening enjoying the ambiance & entertainment!
Tip... – I am eating there tonight so I cant vouch for the food yet...but...th parking is no big deal because if you eat here the hostess will vaildate your ticket and its free! Cant beat that so no cons here!
Best Bars – The Jack Daniels Bar had a great live band on and the staff were very friendly unlike some bars back in the U.K. I also liked the Irish bar with British beers and satellite or cable sports tv.The Garden Conservatory was magnificent especially the restaurant.
Beautiful hoel, slightly overpriced – The staff was courteous and helpful, the atrium was beautiful, the room was neat, and the food was great! I absolutely loved staying at this hotel! It was slightly expensive, but definitely worth it.
Excellent Service! FLAWLESS!!! A wonderful place with even better staff!! – My wife and I were looking for gifts for our wedding party before we got married. We decided to look at a massage package from Relache at Gaylord Opryland. Upon arrival at the hotel we were greeted with smiles and friendly help. A young man took time out of his busy schedule to guide us to the spa and did not just turn us loose once we arrived. He actually waited with us until someone could meet with us to show us around. The General Manager of Relache ended up being the person to show us around. We had never been in a spa before so he took the time to explain what each service is and show all the treatment rooms ( which were amazing!). After the tour he asked us if we had any spare time, luckily we did! He proceeded to ask if we would be interested in a complimentary massage... YES!!! I have to say that I've never felt better in my entire life. He didn't have to do this, he just wanted to give us an incredible experience and I must say that he certainly did! This place is amazing!
Not Very Customer Orientated. – Upon checking in, I gave the hotel my credit card. When I ordered room services, I was told my cc is not on file. What? How can I check in without a credit card?
I went to the front desk with my CC. The were 2 clerks at the front desk; the Concierge 20 years away. The clerks where helping people with restaurant reservations, I was next in line. I waited 20 minutes, how do I know that? Because I was watching that stupid CAbi commercial 10 times! Yes, I counted. When I finally got to a clerk, I asked her what time the Concierge closes, she said 8PM. I asked why did you not send people over to her? She stated that if a customer comes and asks them something, ie) Dinner Reservations, she has to help them. What took so long was the drunken slobs could not agree on a restaurant.
I asked why would you not send them over to the Concierge? What I got was if they are asked something, they answer.
When finished, I asked to see the manager. What I got was a kid who looked like he was 22. I asked where the video camera goes, he stated security. Next question, why the back would not have accesses to monitor the front area. No answer.
I asked why would you NOT send customers to the Concierge when they have questions? He said that if ?his? front people are asked a question they will help. I asked why have a Concierge; he repeated if ?his? front people are asked a question they will help.
I have been all over the world in hotels; I have never been in a hotel with people waiting in line for a long period for Concierge questions not told to go there for their answers. He could careless.
My next move? I canceled family trip with my family in May. We are going back to Branson. Opryland?s loss? 3 rooms at $354 for 6 nights, plus many meals.
Funny, all the kid had to say was, ?Yes, sir you are right, I will take care of it.? Even if he didn?t fix it, he should have said he would.
I would say if you plan on going, you go at your own risk.
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