2518 Lebanon Pike, Nashville, TN | Directions 3721436.170187 -86.678062
They're true animal people. A no fuss place but they are kind and always willing to help
Consumer Beware****** – Done business with Donelson Animal Hospital since my dog was a puppy, my family and I have spent thousands of dollars and been very loyal customers. Recently my mom and I boarded my dog there and she was there 4 days@ $20.00 per day. I wanted her given a bath and flea control and called Debra on Friday to make sure it was done by Sat. morn, she said no problem. My dog had already been there 4 days and was ready to come home.
When the little guy brought her out she reeked with stank, and I asked Debra why she hadn't been groomed, well by now my poor dog thought she was getting ready to come home to momma, and they had to take her back, it broke both our hearts. Debra said she was very sorry and whisked us out the front door and got into a whispering mode ( like she didn't wany anyone to hear this) and she was very apologetic, and stated come by anytime Monday and that she would be ready and groomed and it "wouldn't cost a penny!". Monday morning came, we walked in and Debra, the same person that told us all that, said our bill was going to be $45.00. I was furious, she basically lied and had no apology THEN! We paid it under protest and when we left we called Van Evans, who was Dr. Evans son who took over the practice from his daddy. He said there was nothing he could do and didn't offer any type of refund anything, or even any future help on anything. 12 years going to Donelson Animal Clinic and being a loyal customer to them all these years. And in this day of Tweeter, Facebook, and message boards like this one, you will not stay in business long with this sort of underhanded activity. I'm quite sure Dr. Evan Sr. would never approve of this. This is no way to treat customers, especially good ones that have been loyal and spent lots of $$$$$$$$$$$$$$$$$....Good Ridence.....CONSUMER BEWARE
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