2915 Gallatin Pike, Nashville, TN | Directions 3721636.202056 -86.739335
DO NOT TAKE YOUR PET HERE – pandya misdiagnosed our dog and our dog ended up in the hospital because of it.
this place was recommended to us by a friend. afterwards i heard that pandya's philosophy is that, "people spend too much money on their pets"
this person should not be in practice.
the follow up vet as well as the vet at the hospital both, were shocked by what he described and by his lack of exam to diagnose our dog.
he doesn't care about animals.
if you love your pet this IS NOT the place for you.
Very disappointing. – I had high hopes for CVC. Since they moved to a new location, I had heard good things. Our building recently became infested with fleas, so I needed to take my three male cats for flea treatment, bathing, etc. The moment I entered CVC, the front desk workers were nice though seemed disinterested in anything I had to say. The larger lady at the counter was too busy surfing the Internet at 8 am to acknowledge my questions. Though I was a little concerned, I still had faith that the experience was going to go well as I did not even need an appointment to drop off the cats. Called to check on them a few hours later and was assured everything went fine. Upon pick-up, I noticed not all of the nails were clipped and one of my cats was behaving abnormally. I had signed documents stating I did not want my animals sedated, though the veterinarian suggested he "may be coming off of sedation." This was upsetting, and I was now confused as to if my animals had been sedated. Enter another unfriendly vet tech who held my elderly cat's carrier like a handbag asked me, "is this your carrier?" She couldn't have been more insensitive or careless in her handling of my 13 year old cat. I wasn't even sure if the cat was inside the carrier until I saw my cat inside the carrier. When I asked about the nail clipping and informed the front desk attendant I was told the SoftPaws were to be removed, she stated "We weren't here this morning when you dropped them off." What kind of customer service is THAT? She again stated this when I asked where my two white towels and shirt were that didn't accompany my cats and carriers. They had already laundered my belongings and were going to keep them. Took 10 minutes to get my stuff back and they seemed extremely put off that I wanted my belongings back.
So, let's re-cap. CVC:
- may have sedated my animals without my knowledge
- failed to complete nail trimming on all of my cats
- failed to accept any responsibility for my belongings ("we weren't here when you dropped the cats off")
- handled my elderly cat in a careless manner
- failed to accept any responsibility for lack of nail trimming ("we weren't here when you dropped the cats off")
While Dr. Pandya seemed nice, he obviously is out of the loop when it comes to the animals as he thought my cats were sedated. Let's hope they weren't, since I explicitly stated and signed documents preventing that from happening. Not pleased at all. Very disappointing, CVC.
Poor Service for a new client – We moved ot East Nashville last year and had our 14-year old dog with us. We thought about changing vets, but she had been with the same vet for so long that we were happy to keep her going to her usual caretaker and we were heartbroken when we lost her in December.
Now that we recently acquired our newest addition to the family, we wanted to try Caudle Vet as it is in East Nashville and we love to support our neighorhood and heard good things about the clinic.
So you can imagine our surprise as the poor service we received today when we took our puppy in for his first visit. As a new client, we were hoping to be reassured that we had found the perfect place for our new bundle of joy!
The Veterinarian rushed us through the exam and told us our puppy weighted 10 pounds - which we knew was incorrect because he weighed that 2 weeks ago. We put him on the scale ourselves at the clinic and it registered 12 pounds. When we quested the doctor about it, he said, "Oh yes...I meant he weighed 11.7 pounds". He spent less than 2 seconds looking at his teeth and at one point, our puppy nearly fell off the table.
Then when we were holding our dog, talking to the doctor someone came and said that a different client was waiitng outside to see their dog, so the doctor just left us in mind conversation sitting there with no explanation. After several minutes, we went to the front desk and said, "I guess our appointment is over" and paid our $70.00 for his shot and visit.
We could not have felt any less valued or imporant. We did not find the home we were looking for and definitely will not be going back.
My best advice is to not use this clinic! If you must have vet in East Nashville, I have heard good things about Valu Vet on Gallatin Rd. As for us, we tried and failed so we are going to return to our trusted vet in Hermitage.
Hope this helps,
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