4285B Old Tasso Rd NE, Cleveland, TN | Directions 3731235.185533 -84.830878
It's great to get some beautiful pictures for a change! – The Portrait Cafe did some of the most beautiful pictures of my family that we have ever had taken when! The prices were very good... and honestlyI think their photography was like being at a private studio! Can't complain about anything...it was a fun experience and we got lots of pictures for a very good price.
Now DBA The Portrait Cafe ! – Information about name change filed with North Carolina by GPR to The Portrait Cafe. www.secretary.state.nc.us/corporations/Corp.aspx?PitemId=9535812
Please be careful and thorough in any transactions with this company. They've filed in FL as a Foreign Limited Liability Company. The name associated with this company, Paul Kimball, is associated with many smaller companies and is also the processor of the portraits and seller of the frames.
Facts about GPR – General Photographic Resources is not longer in business ~ the owner passed away after a battle with cancer. The Portrait Cafe is not, I repeat, is not General Photographic Resources - GPR. I called them myself to get this info. Yes, some of their previous employees work for this company (it's a small town) - but The Portrait Cafe is a totally different company. I wish people would check out the real facts -BEFORE posting bad information.
AWFUL....DO NOT USE – THEY HAVE NOW CHANGED THEIR NAME TO PORTRAIT CAFE...but it's still the same people running this scam of a business.
If it was possible to give 0 stars, that's what I would have rated them. 1 star is too many.
General Photographic (aka Portrait Cafe) was taking pictures for portrait packages at my son's daycare. We agreed to purchase a package for $184.21. We gave them our debit card information and over the next couple of weeks they debited our account seven different times for an amount of $238.78 cents - $54.57 over what we agreed to pay. Their guarantee was that the pictures would be delivered in 4-6 weeks. At this time it has been over 8 weeks and we have not received our pictures and The Portratit Cafe refuses to refund our money. They claim that General Photographic went out of business and it is not their problem. It is the SAME company using a different name, The Portrait Cafe, run by the SAME FAMILY. It was a father / daughter business, now an uncle has taken over and just changed the name - same equipment, same location. Horrible business.
Very Disappointing!!! – My sons day care decided to try out this company, the pictures came a great but the service is just unacceptable.
First they where suppose to schedule appointments with individual parents, which they did not do, they just showed up at the day care.
The representative of the company was not very friendly or engaging at all.
I gave my check for the package that I picked on May 4, 2 days later I decided that I wanted to upgrade my package to the larger one so I informed the center director of that, which she passed the request on, from that moment on we have been told that someone will be contacting me so I can complete my upgrade, here we are June 2, 2010 and still no one from General Photographic Resources has contact me.
Today I left a detailed message and will see if they finally decide to respond. For the money that we as parents pay for these pictures the service should be prompt and outstanding.
Will I ever participate in using this company again? NO
Will I ever recommend to any friends/family/co workers to use this company? NO
never use this company – this company will not ever contact you. you never get a returned call even if you leave dozens of messages. they will not fufill there agreements with the schools. they wont even contact the school back after they get paid. there the kind of company who could care less about a customer after they get paid. they are the worst by far. i would never never use them again our town is upset. alot of good people got treated very badly an we r mad!
Wonderful Work – When I read some of the comments here, I thought how screwed I was going to be when my pictures came in. One of the poses was not right; one of my kids had his yuk-face on. I knew I would not have picked that pose for the enlargements I bought.
Then I called the company no one answered. All I got was to leave a voice mail message that someone will get back with me. Yeah right, I was thinking Screwed Again! Then I started reading some of the comments posted and just knew that there was no hope. Well, Debbie Smith called me from their company and apologized for the delay in calling – I was blown away.
I told her the whole story that I would never order a pose looking like that. She said that she would look into it and call me the next day. I thought, yeah right, again. She did call me back and said she had looked at the pictures and the original paperwork and said it was their mistake, some kind of clerical error.
Debbie said that she could post them on-line, but that it might take a few days for the request to be completed. She then asked me if I had access to a fax machine, which I did. She took my number and went straight to the fax machine and sent all the poses so I could tell her which one was the right pose.
I called her back, and faxed the pose I wanted back. She said they were reprinting everything I had received of the wrong pose and that it would take 2-3 weeks to get them. My photos arrived and I am relieved that what I thought was going to be a nightmare came out all right. For all of you with problems, Debbie said just call her and she’ll fix it.
So, mad at first; HAPPY NOW – I was really angry when I opened my box of framed portraits and found one of the frames broken. I spent over $200 and waited 5 weeks, so, that plus having told both Grandmothers about how cute the pictures were, well, I was banging angry. I called the number on my receipt and was more frustrated that I could not reach a live person in Customer Service.
After about 3-4 attempts, I finally left my number and thought this is going nowhere fast. You can imagine how surprised I was when a girl called me back and listened to me raised sand…poor girl.
Like I said, I was bang angry. She assured me that they would fix the problem and were sending FedEx Express to pick up the damage frame and pictures to return them.
Bigger than life, about 2 weeks later here cane the picture box from them and ta-da! No problem, fixed frame.
I have given two of these to the grandmother and I am happy to have a copy of the sweetest baby on earth on my wall at home.
So, mad at first; happy now.
Horrible Company – Whatever you do, avoid this company at all costs. They will drive you crazy calling you "before" you have your photos taken, then forget it, you will not be able to talk to them again. Our PTO used them for a fundraising project in Feb. and we were promised a corporate match on funds and a $150 sign on bonus. We haven't seen a dime, but they did quite well financially from our hard working families. You can't speak to a real person when you call customer service, only leave messages and no one will call you back. I wish that i had done more research before I subjected our parents to this deceptive company. They have 51 complaints with the Better Business Bureau, well now 52 if you add mine. This company is a joke!
Outstanding Customer Service – General Photographic Resources has the best customer service. My son's photographs were taken in October 2009 and came out great. At the beginning of January 2010, my apartment building burnt down and I lost everything. I called GPR to see if I could get copies of the photographs that I lost and they were able to print the whole package for me without any problems. The package was reprinted and sent to me in a timely manner.
I would recommend GPR to any parent that has kids in daycare. The photographs were great and the customer service was outstanding after a family tragedy.
Thank you General Photographic Resources for everything.
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